Service Representative Customer
Resume:
IMIKA BARNES
Selma NC *7576
PHONE 919-***-****
PROFESSIONAL SUMMARY
Meticulous Customer Service Representative, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes education, healthcare, customer services and administration
WORK HISTORY
Customer Service Representative 08/18 to 03/19
CONDUENT INC – Raleigh NC
Answer and assist with inbound and outbound calls for members with prescription drug plans; enroll and dis-enroll from plan; billing inquiry; prescription drug order status. Ability to utilize numerous of screens at one time in a timely matter
Teachers Assistant 01/15 to 08/18
JOHNSTON COUNTY SCHOOL-Smithfield NC
Adapt classroom activities, assignments and/or materials under the direction of the lead classroom teacher for the purpose of supporting and reinforcing classroom objectives; implements instructional programs and lesson plans; monitors individuals and/or groups of students in variety of settings for the purpose of maintaining safe and learning environment; promotes good study habits and students independence; provides instruction to students in a variety of individuals and group activities for the purpose of implementing goals for remediation of students deficiencies and ensuring student success; models conversation, manners, cleanup activities, listening and everyday interactions demonstrating appropriate social behavior in a culturally manner; respond to emergency situations.
Child Nutrition Worker 10/13 to 01/15
JOHNSTON COUNTY SCHOOL-Smithfield NC
Arranges food and beverages items in a serving line for the purpose of serving them to students and staffing an efficient manner; collect payment for food items; inventories food, condiments and supplies; maintain equipment, storage, food preparation and serving areas in a sanitary condition; maintain stockroom to ensure a clean and safe work area; prepare food and place on serving line.
Direct Support Specialist 08/07 to 12/16
RESCARE HOME CARE – Smithfield NC
Provide supervision and guidance for residents during skills building activities; develop and implement individual treatment plans for residents; assist with daily living activities, including preparing meals, personal care and hygiene; develop a rapport with residents and cultivate a safe and supportive relationship; update resident case notes on a daily log; ensure an appropriate staff to client ration at all times; administer medication as directed by physician; transports individuals to medical and community outings.
Clerical Associate II 03/99 TO 10/02
ACS- New York City, NY
Review and analyze resumes using out in house software program Scour job search websites for potential recruits and contact those candidates that qualify; interview potential staff members using standard techniques; introduces new hire paperwork to the company and walk them through the hiring and training process, complete all new-hire paperwork with the candidates who meet administrative work, including scheduling, maintaining files and sorting mail; enter employment data into computer database; submitting job postings online and scheduling candidate interviews; coordinate logistics for new hires orientations and employee training sessions; obtain documents, clearances, certifications and approval from local, state and federal agencies.
EDUCATION
George Washington High School – New York City, NY
SKILLS
Microsoft Word, Excel, PowerPoint, CPR, Microsoft Outlook
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