Customer Service Representative

DARLENE ELIE

** **** ******, **** ******, NJ, ***52, US • (973) • 979-8569

************@*****.***

Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Customer Service Representative with experience working in a variety of communication and customer service environments. Ability to establish and maintain trusting relationships. With over 4 years of experience in the customer field and workers super market, I am a well-organized Office Manager. Scheduling

Microsoft Office expertise

Workflow planning

Bookkeeping

Customer relations

Industry safety equipment

Basic computer skills

GED - 2023

NCC-Adult Learning Center - Newark, NJ

Computer Programming - Associate of Science - 2021 Escola de Profissoes e Idiomas(PROATIVA) - Sarandi, State of Paraná bank and commercial teller - Associate of Science - 2022 Instituto Bilingue De Idiomas Y Tecnología Sede San José - San José, San José Customer Services - June, 2023 to November, 2023

Fabco shoes - Sales associates

Start February 14, 2023

Manage the sales with other employees

Customer representatives

Communication Management Systems Solutions.

Danie Restaurant - City of Orange, NJ

Evaluated the performance of various employees and encouraged team members to increase productivity. Was in charge of the customer service department, which included cashiers, clerks, and other employees. Evaluate customer satisfaction on a regular basis in terms of phone call handling, order acceptance skills, service skills, productivity, and so on. cashier or front of store/Attendant - June, 2021 to April, 2022 Super Market - San José, San José Province, Costa Rica Extended customer subscriptions and offered discounts and promotions to ensure high customer retention rates. Devised new procedures and systems to improve customer satisfaction. Used a precise cash register to process all of customer payments on a daily basis. Housekeeper/clearning - May, 2022 to September, 2022 Immigrant Worker project - Tapachula, Chis. Mexico Am responsible for keeping the environment clean, sanitary, comfortable, and orderly. Was in charge of cleaning, sanitizing, and replenishing supplies in the bathrooms. Disinfected and mopped the bathrooms to keep the facilities sanitary and clean. Professional Summary

Skills

Education

Work History

Teacher Assistant - November, 2019 to October, 2021 Prefeitura Municipal de Sarandi - jose emiliano de gusmao, PR, Brazil I'm in charge of creating the content for the children's lessons. Kept classrooms clean, neat, and properly sanitized for the sake of student health and classroom efficiency. Worked with teachers to prepare materials and set up equipment for lesson preparation. Assist the teacher with class materials organization, monitoring student academic performance and engagement, and facilitating class activities. Collaborated with team of more than ten people in the development of Restaurant. Market Research: Interviewed clients via market space to found the product issues and customer needs. Resolved product issue through consumer testing.

Microsoft Certified Application Specialist.

Computer Training Certificate

Building customer relationships: Being proactive to prevent unsatisfactory situations from occurring.Improving specific customer skills: Solving for customer needs and exceeding their expectations. I speak English, Spanish,French,Portuguese,Haitian Creole. Accomplishments

Certifications

Additional Information

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