Customer Service Baton Rouge

MILDRED EALY

**** ******* ****** ***** *****, LA 70805 (225)614- 4420

***********@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by management, call center, healthcare industry, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Critical thinking skills necessary to interpret and apply information and resolve problems.

Attention to detail needed to maintain high levels of accuracy.

Strong time management skills with ability to establish priorities to meet timelines.

Communication Platforms – Zoom.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 40 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, POS) Workers Compensation Insurance Verification Insurance Claim Processing

CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology

Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2023

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Ultimate Medical Academy – Baton Rouge, LA 07/2022 – 12/2023

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

Firehouse Subs – Baton Rouge, LA 06/2022 – 02/2023

Shift Manager / Customer Service

Led team during each shift, supervised, hired, and trained team members, and reinforced safe working procedures.

Managed inbound and outbound calls, created schedules, prepared and made bank deposits, opened and closed the store, sold and upsold products, met quotas, took inventory, and ordered supplies.

Operated cash register, processed transactions, and accepted payments.

Maintained a customer focused, team oriented environment by building effective relationships and providing guidance and support to employees.

Enforced policies and procedures, identified problems, initiated corrective action, and maintained quality standards.

Helix Aviation Academy – Baker, LA 08/2021 – 04/2022

Cafeteria Worker

Performed skilled tasks necessary for the preparation and serving of meals.

Met standards of local, state, and federal health and safety regulations.

Established priority order of tasks necessary to complete an assignment.

RGIS – Baton Rouge, LA 08/2020 – 06/2021

Inventory Specialist

Travelled with team to customer locations across assigned region.

Counted inventory and scanned product barcodes for current inventory to provide proper inventory information.

Paid close attention to detail to ensure accuracy.

Worked in an efficient manner to meet established timelines.

Preferred Meals – Baton Rouge, LA 01/2019 – 09/2020

Kitchen Cafeteria Manager

Supervised team members, created schedules, trained new employees, and delegated tasks.

Managed inbound and outbound calls, entered data, opened and closed the store, and operated cash register.

Took inventory, ordered supplies, and ensured adherence to policies and procedures.

Built relationships and stayed attentive to employees by motivating them to succeed and improve.

Addressed issues in a professional manner and resolved staff and customer service problems.

Sylvia Caring Companion Health Care Services – Baton Rouge, LA 03/2018 – 12/2018

Direct Care Worker

Monitored medications and assisted with activities of daily living – personal hygiene, mobility, and feeding.

Handled light housekeeping duties, prepared meals, and ran errands.

Documented patient condition and activities and any changes to patient care plan.

Ensured confidentiality and privacy standards of protected health information.

Corporate Brokers Temp Services / Once Call Concepts – Baton Rouge, LA 02/2016 – 12/2017

Customer Service Representative

Interacted inbound and outbound calls, provided information, and responded to customer inquiries.

Updated customer account data, took orders, and met quotas.

Documented activity in customer accounts in an accurate manner and ensured confidentiality.

ADDITIONAL EXPERIENCE

Holi Services – Baton Rouge, LA Overnight Stocker 09/2015 – 02/2016

Stay at Home Parent – Baton Rouge, LA Homemaker 09/2013 – 09/2015

Simply Fashion Retail Clothing Store – Baton Rouge, LA Assistant Manager 02/2011 – 09/2013

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