Customer Service Network Security
Resume:
Dale Terrell
IT Professional
Omaha, NE 68164
********@*****.***
About
Dedicated and loyal professional looking to utilize extensive knowledge of cyber technologies in the field of IT. Highly analytical and process-oriented team player, ready to leverage a proven history of resourcefulness and reliability in a new career field.
Skills
Excellent at verbal and written communication
Very social and excellent at collaboration
Calm and professional under pressure
Multitasking and prioritization
Excellent attention to detail
Areas of Expertise
HTML, CSS, JavaScript, jQuery, Vue, Security Best Practices, Policies, & Tools, Incident Response, Security Breach Mitigation, Multi Factor Authentication (Okta/OAuth/SAML), PCI & ISO Compliance, Endpoint Protection/Logging, Firewall Management, OpenVPN & WireGuard VPN Configuration, VMware Management, Ticket Queue Management, Network Security Tools & Practices, Cloud Security, Secure Messaging/Communication
Experience
Connectwise
Online
January 2022 - present
Training for CompTIA A+ certification. Gained expertise in hardware solutions, cloud deployment,virtualization, networking, and supporting legacy devices.
Omaha Steaks
Omaha, NE
September 2022 - January 2023
Provided customer service for orders. Upsold products, and showcased our daily specials. Routinely exceeded expectations and met quotas.
Overland Trucking
Brazelton, GA
October 2008 - September 2018
Communicated with shippers/receivers to determine desired services. Communicated what I could legally accomplish, while operating a heavy duty tractor-trailer throughout the contiguous United States.
Inspected tractor and trailer, remedying any defects.
Mert and exceeded expectations of the logistics department.
Education
Interface, the Web School - Foundations of Web Development
Studied HTML, CSS, JavaScript, and jQuery
Des Moines Area Community College - Liberal Arts
Associate of Arts, Science in LIberal Arts
Certifications
CompTIA
A+
Security+
FreeCodeCamp
Responsive Web Design
Interface, the Web School
Foundations of Web Development
Contact this candidate