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Customer Service Network Security

Location:
Omaha, NE
Posted:
November 03, 2024

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Resume:

Dale Terrell

IT Professional

**** * *** **., *** 103

Omaha, NE 68164

********@*****.***

402-***-****

About

Dedicated and loyal professional looking to utilize extensive knowledge of cyber technologies in the field of IT. Highly analytical and process-oriented team player, ready to leverage a proven history of resourcefulness and reliability in a new career field.

Skills

Excellent at verbal and written communication

Very social and excellent at collaboration

Calm and professional under pressure

Multitasking and prioritization

Excellent attention to detail

Areas of Expertise

HTML, CSS, JavaScript, jQuery, Vue, Security Best Practices, Policies, & Tools, Incident Response, Security Breach Mitigation, Multi Factor Authentication (Okta/OAuth/SAML), PCI & ISO Compliance, Endpoint Protection/Logging, Firewall Management, OpenVPN & WireGuard VPN Configuration, VMware Management, Ticket Queue Management, Network Security Tools & Practices, Cloud Security, Secure Messaging/Communication

Experience

Connectwise

Online

January 2022 - present

Training for CompTIA A+ certification. Gained expertise in hardware solutions, cloud deployment,virtualization, networking, and supporting legacy devices.

Omaha Steaks

Omaha, NE

September 2022 - January 2023

Provided customer service for orders. Upsold products, and showcased our daily specials. Routinely exceeded expectations and met quotas.

Overland Trucking

Brazelton, GA

October 2008 - September 2018

Communicated with shippers/receivers to determine desired services. Communicated what I could legally accomplish, while operating a heavy duty tractor-trailer throughout the contiguous United States.

Inspected tractor and trailer, remedying any defects.

Mert and exceeded expectations of the logistics department.

Education

Interface, the Web School - Foundations of Web Development

Studied HTML, CSS, JavaScript, and jQuery

Des Moines Area Community College - Liberal Arts

Associate of Arts, Science in LIberal Arts

Certifications

CompTIA

A+

Security+

FreeCodeCamp

Responsive Web Design

Interface, the Web School

Foundations of Web Development



Contact this candidate