Technical Support Front Desk

David Horan Centennial, CO *****

********@*****.*** 303-***-****

Nov 2016 - Oct 2023 LYFT, UBER Transport Service Centennial

Driver - Denver, Boulder, Colorado Springs, Breckenridge, Keystone, Vail, Winter Park

Sep 2014 - Aug 2016 EDGE METRICS InfoTech System Service Centennial

Project Development - Testing, implementation financial markets application

Feb 2013 - Sep 2014 IQWARE Hotel Software Service Greenwood Village

PMS Installation (40+) - Technical support, network configuration, documentation, software

training, GDS/IDS revenue management, PCI compliance, Microsoft SQL Server IIS-SSL-XML

Mar 2012 - Jan 2013 HOLIDAY INN EXPRESS Guest Service Manager Aurora

Hotel Operations - Front desk staffing (6), scheduling, STR metrics, guest satisfaction, website

marketing, revenue management, concierge, IT administration, Micros Opera software

Jul 2011 - Jan 2013 BIZLITZ Web Administration & Marketing Centennial

Metro-Denver - Online business search engine content - WordPress, PHP, MySQL platform

Apr 2010 - Jul 2011 COMCAST Small Business Internet Support Centennial

InfoTech Support - LAN/WAN OSI-TCP/IP including CIDR, DHCP, DMZ, DNS, SSL/TLS, Port

Forward, IMAP/POP/SMTP configuration, A/CNAME/MX/PTR records, DOCSIS 3.0 SIP VOIP

Mar 2004 - Apr 2010 ALLIVIA SYSTEMS Financial Markets Service Centennial

PC LAN/WAN Services - Market index-based statistical studies system development

Sep 2003 - Mar 2004 PAPA MURPHY'S PIZZA Franchise Store Manager Denver

General Manager - Financials, inventory, marketing, operations, staffing (6), training

Aug 2002 - Aug 2003 ROCKY MOUNTAIN PROPERTY HOA Manager Englewood

CCIOA Compliance - CCR enforcement, project & vendor management (20+)

Prior IT Service -

DTC Computer Store - Arapahoe Rd & I-25 Colorado Convention Center

Best Buy Denver Computer Service Center Invesco

International Arabian Horse Association IBM at Lucent Technologies

INDIANA UNIVERSITY Bloomington, IN B.A. Economics, Psychology

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