Customer Service Process Coordinator

Malya Monae Galan Padilla

***** ******* **, *** *****, CA 92127

760-***-**** *****.******@*****.***

Professional Summary

Detail-oriented Process Coordinator with over three years of experience in managing workflow efficiency in a production environment and a proven track record in leadership roles within the food and beverage industry. Skilled in team coordination, process improvement, and customer service. Eager to leverage technical expertise and strong organizational skills to contribute to an office or administrative role.

Work Experience

Process Coordinator

Nordson Asymtek – Vista, CA

2020 - 2023

• Oversaw production processes to ensure quality control and efficient workflows, collaborating with cross-functional teams to meet project deadlines.

• Implemented process improvements that enhanced operational efficiency, leading to a 15% reduction in downtime.

• Trained new team members on standard operating procedures and safety protocols, contributing to a safer and more productive work environment. Supervisor, Food and Beverage

Legoland California – Carlsbad, CA

2018 - 2020

• Led a team of food service staff, ensuring high standards of customer service and operational efficiency in a high-traffic environment.

• Managed inventory and ordering processes to maintain optimal stock levels and reduce waste.

• Resolved customer complaints and provided training to team members on effective customer interaction strategies, resulting in improved customer satisfaction scores. Education

Altus Audeo Charter School

Class of 2019

• High School Diploma, San Diego, CA

Skills

• Technical Skills: Proficient in Microsoft Excel, data entry, process coordination, and basic troubleshooting for computer systems.

• Soft Skills: Strong leadership, communication, and customer service skills; adept at team management and problem-solving.

References

Available upon request.

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