Scrum Master Quality Assurance

Sofia Ghahramani

*****************@*****.*** Active Public Trust 703-***-****

Objective Statement

Seasoned Senior Software Engineer in leading QA and UAT team with over 15 years of

experience in the public and private sectors. Focused on delivery of quality product, including

Cloud Transformations such as (Fed Ramp), quality assurance engineering throughout

different phase of software development life Sycle (SDLC) in both waterfall and agile framework

Performed position as a Business/Requirement Analyst and Scrum Master. Provided technical

support to product owners, the configuration manager, and stakeholders.

Responsible for providing technical coaching across DevOps team. Other area if expertise included, Scrum Master- Product and Agile Transformation Implementation, Cloud Migration Transformations and Business Analyst functional/operational.

Summary of Relevant Qualifications

Agile Methodologies: Scrum, Kanban, Data Analyst, Requirement Analyst, Scrum mastering.

Tools: RALLY, JIRA, VersionOne, ALM/Quality Center, GitLab, UFT, Visio, Business Intelligence & Reporting Tableau, Splunk, CRM.

Collaboration Tools: Confluence, Microsoft Teams, Mirror, SharePoint.

Languages: SQL, Payton, HTML, XML.

Cloud Platforms: AWS, SaaS or technology, Microsoft 365, Salesforce, ServiceNow.

Software Development Life Cycle (SDLC) phases: Requirements Gathering, Design, Full Testing,

Quality Assurance Skills: Manual Testing, Automated Testing, Performance, Functional, Load,

System, Integration, Regression and User Acceptance Testing (UAT).

Testing Frameworks: Data-Driven, Keyword-Driven, JUnit, TestNG, Selenium IDE, Selenium

WebDriver, Selenium, Grid, SOAP UI, Postman, JMeter, Continuous Integration/Continuous

Deployment (CI/CD): Jenkins, Maven, Cucumber, Firebug, API Testing, Life Cycle, Production Support.

WORK EXPERIENCE

Guidehouse, Client, Patent & Trademark Office Nov 2021 – Present

Alexandria, VA, Lead QA/Manual- Automation

Provided consulting engagement on a federal government contract, achieving outstanding

performance and successfully concluding the project within established timelines.

Held multiple key roles within the Transformation Delivery Division, providing

coaching and comprehensive technical/operational support as a Business and data Analyst.

Gathered and documented business requirements, facilitating effective communication and collaboration among stakeholders to ensure project alignment, developed data flow diagrams, system architecture diagrams. analyzed data, using Tableau to create data vitalization help project to connect to various data sources and analyze data in real-time. create dashboards that provide insights through dynamic visualizations.

• Developed and delivered training programs to support the agency's transition to Agile

methodologies, enhancing the adoption of the New Way of Working (NWOW) across product lines.

• Created interactive visualizations and dashboards, maintained product dashboards, tracking progress

• Provided technical support for all Scrum activities, including project structure creation, user

management, and roadmap development for both Scrum and Kanban projects.

• Identified gaps and issues in the AI product suite and propose solutions.

• Supported the implementation delivery leadership team in managing Objectives and Key

Results (OKRs) and Product backlog prioritization. Decompose requirements into Epics and Features

and create clear and concise user stories that are easy to understand and implement by technical staff

• Leveraged Broadcom's Rally tool to optimize value delivery across all product lines,

enhancing project visibility and efficiency.

• Played a pivotal role in Cloud/FedRAMP migration, conducting thorough testing during

production and implementation phases to ensure successful transitions.

• Managed and resolved user issues daily using the SDAP Request Portal, ensuring timely

support and optimal user experience.

Northrop Grumman Oct 2013 – Oct 2021

Mclean, VA, Senior Consultant – QA/Business Analyst, Apex System

Experience with DevOps, planning the team structure, activities, and involvement in project management activities. Participated in all phases of IT planning, creating Epics, Release and Sprint Planning, and defining acceptance criteria. Conducted Release Notes and User Guide demo during Sprint Review, receiving sign off from customer. Created and elicited functional requirements for developing Use Case and User Story artifacts. Epics, Release and Sprint Planning, and defining acceptance criteria Facilitated meetings with SMEs, POs, Scum Masters and technical team to determine functional requirements, goals, to develop artifacts. Shared documents across projects.

Enhanced existing automation framework with Selenium WebDriver, Cucumber, and integrated API to elevate UI and functional testing. Reducing code verbosity and increasing maintainability. Updated and refined CI/CD pipelines with Jenkins, leading to quicker and more dependable product deployments. Led backend testing initiatives using SQL and Java, which strengthened system integrity and compliance with data standards. Lead and developed team of 12 engineers, enhancing project management and technical skills in Agile environment. Facilitated adoption of Agile testing methodologies, which reduced project delivery times and improved adaptability. Designed API testing protocols using JUnit, enabling more effective backend validations and enhancing overall system stability. Managed defect documentation and tracking in Jira, enhancing defect resolution processes with developers. Integrated JSON configurations for test data management, enhancing flexibility and effectiveness of test cases

Planned Systems International, (PSI), SAIC May 2008 – Sep 2013

Arlington, VA, Consultant – Lead QA Engineer

Managed the testing team members throughout all testing phase: Ensuring product requirement identification and interpretation, traceability requirements, test requirements, usability. Provided demo for stakeholders and customer where necessary. Managed defect tracking, bug reporting, coordination with team members in debugging efforts and Root Cause Analysis, Lead team for different testing such as; Sanity, Smoke, Functional Regression, SIT and UAT testing, interacting with developers in resolving errors using Jira, ALM Quality Center, Rich knowledge in bug tracking, working with different ALM/QTP/UFT, and Jira. Tools used for Automation web application, Junit, TestNG, UFT, Selenium IDE, API- SOUP and Rest, XML/HTM language.

As a QA Engineer, responsible for creating Test Plan which included testing objectives, all testing phases, test scenarios, and define test environment after a thorough analysis of the business rules, data mapping requirement specifications, meeting session with Program owner to clarify the functional and business requirements, data mapping specifications. Work closely with developers for defect troubleshot throughout the close defects process.

Ability to collaborate with cross-functional teams, emphasis on managing deadlines, Interacting with client, developers, and production support team for delivery customer service and quality of products. Led the full testing life cycle form planning, design, requirement gathering, testing, smoak, functional, repression, system, integration, testing, including some automation and support UAT testing activities.

Created ad-hoc SQL queries, review, create and run query to retrieve, analyze and manipulate the data for testing purpose and execute the test coverage as well as defect reporting. Experienced with Quality Assurance Manual and Automation testing, using UFT, Quality Center, Jira defect tracking, share point, Oracle Database, using client MySQL.

customizing Selenium Framework to suit in a testing environment and enhancing the scripts for Reusability. Managed build tools to manage framework dependency jar files. WebDriver, as well as record and playback using Unified Functional Testing (UFT), and Selenium open source. Used Quality Center/ALM as Defect tracking system to maintain defects.

Education

Bachelor of Science/ Management Information System, Potomac University, Washington DC

Certifications

Selenium: Gorge Mason University

ITIL Service Management: Intellectual Point Professional Center

Big Data Analytics: Tableau + Splunk, Intellectual Point Professional Center

Unified Functional Testing (UFT): ALP International School of IT

Service Desk Management (SDM), Service Desk Analyst

Agility Health, Agility Health Framework, Leading Safe, Scaled Agile, Inc.

Engineering Practice & Develops/ValueOps

IT Cybersecurity Awareness

Earning Certificate is in progress: CISSP course completion, Intellectual Point Professional Center

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