Customer Service Representative
Resume:
Helen Endres
Customer Service/United Healthcare
Indiantown, FL 34956
***************@***.***
Highly enthusiastic customer service professional with 10 years client interface experience. Core Strengths
Active listening skills Energetic work attitude
Courteous demeanor Seasoned in conflict resolution Telephone inquiries specialist
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Change Healthcare - Saint Lucie, FL
January 2021 to Present
Work remotely from home making Dr appointments for NYC H&H Custmer Service Representative
Telepreformance USA - Port Saint Lucie, FL
November 2020 to January 2021
Benefits,claims,billing for Highmark BCBS
Customer Service Representative
Change Healthcare
September 2019 to February 2020
Worked in call center. Made Doctor Appointment s for Albert Einstein Medical Center Customer Service/United Healthcare
Teleperformance
September 2015 to February 2016
PSL, Fl
Answer incoming calls from members about their Insurance plans Acosta Sales and merchandising
Okeechobee, FL
December 2010 to December 2012
Did merchandising and inventory counts at walmart, set Plan-O-Grams, etc Customer Service Associate
Home Depot - Okeechobee, FL
January 2008 to December 2010
Okeechobee, Fla
Answered calls and routed to various depts, worked as cashier, custome service desk etc Medical Customer service
Pharmacy Distributors
January 2002 to December 2007
Jupiter, FlMedical
Verified Ins., took orders for Diabetic Supplies, obtained prescriptions from Doctors, Billing, claim research, educated patients about Diabetis
Customer Service
medi-World - West Palm Beach, FL
April 1997 to January 2000
Took orders for DME, requested Rx from Doctors, scheduled deliveries, verified insurance, claim followup, etc
self employed - West Palm Beach, FL
January 1994 to January 1997
Went into homes and provided healthcare, medications, therapy, injections, tube feeding etc Education
High School Diploma in Business
Dover High School - Dover, OH
September 1963 to May 1967
Skills
• Customer Care
• Call Center
• CSR
• Customer Service
• Customer Support
• Vital Signs
• Medication Administration
• Experience Administering Injections
• Tube Feeding
• Patient Care
• Nursing
• Medical Records
• Epic
• Insurance Verification
Military Service
Branch: U.S. Air Force
Service Country: United States
Rank: A1c
September 1967 to April 1969
Medical Service Tech
Commendations:
National Defense
Assessments
Call Center Customer Service — Proficient
October 2020
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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