Support Specialist Call Center
Resume:
MOIRA
CALLAHAN
*************@*****.***
Naperville, IL 60540
Capable and compassionate Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
PROFESSIONAL SUMMARY
Colorado Technical University - Online Campus - Senior National Admissions Advisor
Remote • 10/2018 - Current
Self Employed - Licensed Massage Therapist
Illinois • 05/2016 - 12/2018
WORK HISTORY
Held interviews and campus tours to prospective students in call center team environment
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Advised students individually on academic programs for individual interests.
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Assessed student interests and skills and provided strategic information about pursuing suitable courses
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Reviewed and discussed new students' academic credentials, interests and educational goals.
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Gathered necessary paperwork and applications for students to initiate enrollment process.
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Maintained positive relationships with students, faculty, alumni and administration.
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• Identified and addressed concerns of incoming students and parents. Developed new student orientation programs to build excitement around transfer and enrollment.
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Used data to monitor students' progress and recommend solutions for improvement.
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Increased interdepartmental relationships within university to improve student success.
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• Reviewed admissions applications and evaluated student credentials.
• Compiled academic reports and drafted official letters. Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
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Used Microsoft Word and other software tools to create documents and other communications.
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Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and trigger point therapy.
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Effectively managed time to ensure all appointments ran smoothly without compromising quality of service provided to clients.
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SKILLS
• Multitasking and Organization
• Customer Service
• Problem-Solving
• Professional boundaries
• Self-awareness
• Attention to Detail
• Punctual and Hardworking
• Relationship Building
• Registration and Admissions
• Phone and Email Etiquette
• Appointment Scheduling
• Flexible Schedule
Colorado Technical University
Online Campus
Some College (No Degree):
Psychology
Rock Valley College
Rockford, IL
Some College (No Degree): General
Studies
Cortiva Institute of Massage
Therapy
Crystal Lake, IL • 2016
Certification in Massage Therapy:
Massage Therapy
Completed 750 Hours of Course
Work & 60 Hours of Clinicals.
EDUCATION
*************.**@*****.***
, 60540
and resources. Committed to advocating for mental health and well-being of clients.
Seeking full-time position that offers professional challenges utilizing interpersonal skills, problem solving skills, and acts of service for a greater cause.
10/2024
Multitasking and Organization
Customer Service
Paisano's Italian Steakhouse & Seafood - Server
Richmond, Illinois - 10/2012-10/2018
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Excellent service and dining experience fostered numerous positive reviews on Yelp.
• Effectively listened to, understood, and clarified guest concerns and issues.
• Displayed knowledge and enthusiasm about restaurant's menu and products.
• Frequently requested server by regular diners.
• Continually monitored dining rooms for seating, service, safety, and well- being of guests.
Naperville
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