Jose Luis Rowe III
***** ******* ****** **,****** MD, 20708 • Phone: 240-***-**** •
**********@*****.***
OBJECTIVE
Secure a challenging technical position within a progressive organization that will allow me to utilize my training and experience in Information Technology looking to grow and advance into a thriving career.
Profile
Summary Highly skilled, hard-working, organized professional with experience in retail, driving, management/leadership and maintaining high levels of customer satisfaction in all interactions. Extremely knowledgeable in installing, repairing, maintenance, and troubleshooting computer software and hardware. Inspires others to work at their best. Works well independently, and in a group setting. Able to learn and comprehend new systems and methods quickly. Committed to maintaining cutting edge skills and up-to-date industry knowledge. Able to think quickly and critically to solve a variety of issues. Received several commendations for excellent interpersonal and communication skills.
PROFESSIONAL EXPERIENCE
July 2024 - September 2024
League Outfitters - Retail Associate (Seasonal Job)
● Greet and assist customers in finding their selected products when they come in
● Upsell and cross-sell products to enhance the customer’s shopping experience
● Restock shelves and ensure the products are properly labeled and priced
● Keep sales floor clean
● Count inventory and report discrepancies
● Handle customer inquiries, complaints, and returns
● Customer service calls
November 2023 - January 2024
UPS - Warehouse Associate Seasonal (Unloader)
● Unload Packages from Delivery Trucks
● Sorting packages based on destinations.
● Dealing with large packages known as Eregs
● Finish unloading trucks within a 1-hour time limit.
● Manage and organize inventory of packages for next day deliveries. July 2023-October2023
Target - Fulfillment Specialist (Part Time)
● Tracked Incoming deliveries, assisted with Processing new items, online orders, provided accurate shipment count.
● Provided excellent Customer service, welcoming Customers, and assisting with shopping needs.
● Served as Backup Cashier as needed.
● Assisted with end of day store count.
September 2022 - June 2023
Takoma Park Recreation Center - Front desk
● Recreational center receptionist
● Signed-in recreational center users into the building.
● Maintained recreational center common areas and gym equipment.
● Secured the Recreation Center after hours of operation.
● Completed all given tasks before the end of the shift. June 2021 – August 2021
Improvix Technologies – Intern
● Perform installations & Configurations pf desktop, laptops and associated peripherals including hardware& software.
● Assisted with updates & New hardware install such as monitors, printers.
● Assisted with laptop Imaging & replacing out of date equipment. EDUCATION/ CERTIFICATES
August 2019 - 2023
Montgomery Blair HS, Silver Spring, MD
Graduated with a 3.0 GPA
(Currently studying for A+ Exam) TBD 2024
Currently attending - Montgomery College For Cyber Security Areas of
Expertise
● Windows 10
● MS Office Suite 2013/2016
● Desktop/Laptop Repair & Maintenance
● Virus/Spyware Removal
● Asset Management
● Customer Service Expert
● Hard Drive Imaging
● Printer Troubleshooting