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Customer Service Information Technology

Location:
Laurel, MD
Salary:
16-17
Posted:
November 03, 2024

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Resume:

Jose Luis Rowe III

***** ******* ****** **,****** MD, 20708 • Phone: 240-***-****

**********@*****.***

OBJECTIVE

Secure a challenging technical position within a progressive organization that will allow me to utilize my training and experience in Information Technology looking to grow and advance into a thriving career.

Profile

Summary Highly skilled, hard-working, organized professional with experience in retail, driving, management/leadership and maintaining high levels of customer satisfaction in all interactions. Extremely knowledgeable in installing, repairing, maintenance, and troubleshooting computer software and hardware. Inspires others to work at their best. Works well independently, and in a group setting. Able to learn and comprehend new systems and methods quickly. Committed to maintaining cutting edge skills and up-to-date industry knowledge. Able to think quickly and critically to solve a variety of issues. Received several commendations for excellent interpersonal and communication skills.

PROFESSIONAL EXPERIENCE

July 2024 - September 2024

League Outfitters - Retail Associate (Seasonal Job)

● Greet and assist customers in finding their selected products when they come in

● Upsell and cross-sell products to enhance the customer’s shopping experience

● Restock shelves and ensure the products are properly labeled and priced

● Keep sales floor clean

● Count inventory and report discrepancies

● Handle customer inquiries, complaints, and returns

● Customer service calls

November 2023 - January 2024

UPS - Warehouse Associate Seasonal (Unloader)

● Unload Packages from Delivery Trucks

● Sorting packages based on destinations.

● Dealing with large packages known as Eregs

● Finish unloading trucks within a 1-hour time limit.

● Manage and organize inventory of packages for next day deliveries. July 2023-October2023

Target - Fulfillment Specialist (Part Time)

● Tracked Incoming deliveries, assisted with Processing new items, online orders, provided accurate shipment count.

● Provided excellent Customer service, welcoming Customers, and assisting with shopping needs.

● Served as Backup Cashier as needed.

● Assisted with end of day store count.

September 2022 - June 2023

Takoma Park Recreation Center - Front desk

● Recreational center receptionist

● Signed-in recreational center users into the building.

● Maintained recreational center common areas and gym equipment.

● Secured the Recreation Center after hours of operation.

● Completed all given tasks before the end of the shift. June 2021 – August 2021

Improvix Technologies – Intern

● Perform installations & Configurations pf desktop, laptops and associated peripherals including hardware& software.

● Assisted with updates & New hardware install such as monitors, printers.

● Assisted with laptop Imaging & replacing out of date equipment. EDUCATION/ CERTIFICATES

August 2019 - 2023

Montgomery Blair HS, Silver Spring, MD

Graduated with a 3.0 GPA

(Currently studying for A+ Exam) TBD 2024

Currently attending - Montgomery College For Cyber Security Areas of

Expertise

● Windows 10

● MS Office Suite 2013/2016

● Desktop/Laptop Repair & Maintenance

● Virus/Spyware Removal

● Asset Management

● Customer Service Expert

● Hard Drive Imaging

● Printer Troubleshooting



Contact this candidate