Customer Service Representative
Resume:
Jonnita Moses
Tempe, AZ
***********@*****.***
I am a customer service representative that have dealt with customers and drivers. I have a dude money drops. I have managed up 10 employees. I was the key holder. I also have driven state to state for major routes. I have worked in the casino with slot machines. I have no one patience or behavior problems.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Amazon Dispatcher
Insight Global - Phoenix, AZ
August 2023 to Present
Dispatcher drivers
To and from site Adjusted your timesheet
Route drivers
Load issues resolved
Route drivers
Help driver with 911 issues
Help driver find safe locations
Leasing Agent
MEB Management Services - Tempe, AZ
February 2021 to June 2023
Leasing apartments
Customer Service
Deposit checks
Inspections
Computer Engineering
Computer skills
I
Customer Service Representative/Driver
Amazon DSP - Phoenix, AZ
January 2021 to August 2021
• Greeted customers
• Conducted customer service surveys
• Handled reservations
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
• Managed customer accounts
• Created call center scripts
• Assisted customers via live chat
• Collected and documented orders
• Responsible for troubleshooting applications
• Responded to inquiries and issues
• Inventoried spreadsheets
Dispatcher/Customer Service
Super Shuttle Transportation - Tempe, AZ
February 2017 to September 2020
I help the drivers find customer
Assisting customers
Assistant drivers
Dispatching
Booking reservation
Credit card purchases
Manager
United Beauty Supply - Glendale, AZ
March 2015 to August 2019
Manager deposit into bank,helping customers,stocking labeling, Counting cash,Locking up the store Med Tech
St. Luke's Hospital - Phoenix, AZ
June 2014 to July 2018
Housekeeping Making sure all rooms were clean and properly sanitized Keeps rooms with medical necessities and patient
Customer services face to face with patient
Driving patients to apponitments
Slot Attendant
Hollywood Casino - Toledo, OH
March 2013 to July 2017
Provided customer service to parties at the casino
• Communication and help throughout the casino when needed • Made sure all areas were clean throughout shift
Education
High school diploma in High school diploma
Phoenix High School - Toledo, OH
Skills
• Customer service
• Negotiation
• Financial Analysis
• Underwriting
• Sales
• Driving
• Box truck
• English
• Typing
• Customer service
• Credit Analysis
• Customer service (10+ years)
• Call Center
• CSR
• Customer Support
• Freight Experience
• Pricing
• Financial Report Writing
• Account Management
• Live Chat
Certifications and Licenses
Class A CDL
Present
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