Customer Service General Manager

Estefania Ortiz

707-***-**** *********.*********@*****.***

Work Experience

Shipping and Receiving Manager- Avnet May 2021- June 2024

● Utilized various inventory management systems to ensure the accuracy of physical inventory.

● Fulfilled orders from stored inventory, ensure timely shipping, completed documentation, and communicated with lead/supervisor on fulfillment issues.

● Ensured that documentation, such as packing lists, shipping labels, and other related documents, was complete, accurate, and processed appropriately.

● Provided excellent customer service through efficient communication on order fulfillment via Microsoft Outlook and Teams with Sales and Management.

Day Porter Lead- BlueStar Refreshment Services December 2016- June 2020

● Performed commercial cleaning duties, excelled in completing daily tasks and helped others.

● Managed merchandise from all aspects such as shipping, delivery, and stocking corporate office cafes.

● Provided clients with excellent customer service, made sure cafes were always fully stocked.

● Trained new hires every month because of high turnovers. General Manager- Del Taco June 2014- September 2016

● Maintained high standards of food quality by reviewing food and supply shipments, overseeing the preparation, and monitoring food safety.

● Exemplified positive customer service experiences at all stages by overseeing every area of dine-in and take-out services.

● Maintained kitchen cleanliness and sanitation by following company procedures and Health Department standards.

● Trained staff on proper cooking systems and procedures as well as safety and productivity goals. General Manager- Carl’s Jr February 2021- June 2014

● Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands

● Maintained proper product levels and inventory controls for food and organized backroom to facilitate effective ordering and stock rotation.

● Managed all aspects of store operations including organization, maintenance, and purchasing functions.

Education

General Education Development Certificate

Technical Skills

SAP, Microsoft Office (Outlook, Teams, Calendar)

Core Competencies

Time Management, Cross-functional Communication, Inventory Tracking, Team Management, Team Lead, Training & Development, Operations Management, Customer Service, Cash Handling, Scheduling,

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