Cyber Security Customer Service

PC hardware and software knowledge

Troubleshooting

Information and Cyber Security

knowledge

Proficient in MAC, Windows,

Linux/Ubuntu OS

Proficient in Computer Programs (Slack,

Zoom, Microsoft 365, etc.)

CONTACT

Ronald Dawkins

JOBS

SKILLS

Supervisor

The Home Depot

Demonstrated ability to lead and motivate teams to achieve organizational goals. Directed day-to-day operations, including task assignment, scheduling, and performance management. Communicated effectively with team members, senior management, and other stakeholders to convey information, updates, and directives.

Managed multiple tasks and priorities simultaneously, ensuring deadlines were met and objectives were achieved. Established key performance indicators (KPIs) to measure team and individual performance against organizational objectives.

Phone: 267-***-****

Order Picker and Reach Truck Experience

Sales and Customer Service Experience

Organization and Leadership Experience

Problem Solving and Decision Making Skills

Team Training Experience

Sep 2020 - Current

Email: ****************@*****.***

Address: Philadelphia, PA 19124

Sales and Customer Representative

Best Buy

Aug 2018 - Aug 2020

Consistently exceeded sales targets by 70% through proactive prospecting, relationship-building, and strategic negotiation. Established and maintained strong client relationships, serving as a trusted advisor to understand their needs and deliver customized solutions

Led successful sales presentations, pitches, and demonstrations, effectively communicating value propositions and overcoming objections to close deals.

Achieved consistently high customer satisfaction ratings, exceeding 67% by resolving issues promptly and effectively and going above and beyond to meet customer needs.

Adapted quickly to changing priorities and handled challenging situations with resilience and professionalism, maintaining composure and problem-solving under pressure.

Contact this candidate