Software Development It Operations

Jeffrey W. Miller, CISSP

Cell:314-***-****

**********@*****.***

OBJECTIVE

Establish a mutually beneficial relationship with my employer where application of my skillbase and industry experience results in maximized system security and in turn, optimized IT risk management.

TECHNICAL PROFICIENCIES / EXPERIENCE

Content Management- Sharepoint, Atlassian Suite (JIRA, AHA, Confluence, Chalk);

Development- CSS, HTML, Java script, MS SQL Server Manager, SSRS, Microsoft Office Suite,

Monitoring- Splunk, Application Dynamics, Automic Release Automation (ARA);

Risk & Vulnerability Management- Qualys/Kenna, Contrast, Veracode, AWS Inspector, AWS Security Hub

WORK EXPERIENCE

Charter Communications, St Louis, MO July 2016 – present

Buyflow Services – Security Engineer

Buyflow Services provides production support and metrics analysis for Charter’s various Spectrum.com buyflows through which prospective and existing customers order approximately $1.3 billion in Charter products and services annually.

Author of Buyflow Services’ Cybersecurity Vulnerability policy and process

Program mitigation and remediation lead for risks identified by:

oQualys and AWS Inspector vulnerability scans

oCompiled, analyzed and presented risk data reported via Kenna to drive cybersecurity related decisions

oVeracode static and dynamic software composition scans

oPayment Card Industry (PCI) and Center for Internet Security compliance assessments

omanual system penetration testing performed by Charter’s Ethical Hacking team

Lead implementation of incident management/mitigation process adopted at organizational level

oApplied NIST 800-51 incident management framework that ensured verified issue identification and application of protection post recovery

oEstablished incident documentation process that matured into custom-developed incident management application, providing formal requirements during development

oResponsible for resource engagement and incident post-mortem

Development of Splunk monitoring track which matured into eCommerce Telemetry Reporting project

oTrained various IT e-Commerce Ordering teams in general log literacy and order log sequence

oAuthored Splunk alerts and dashboards to identify issues with order automation on Spectrum.com

oValidated log research conclusions using supporting telemetry data from AppDynamics

Production deployment lead for Order Engine product catalog integration and modifications

oImpact assessment/qualification from other releases, maintenance or deployments

oChange management process coordination prior to deployment

oSupport end-to-end testing and MVP functionality of Spectrum buyflow on overnight deployments

oPrimary point of contact for issue escalation(s) to IT executive management

Stifel Financial Corporation, St. Louis, MO April 2014 – March 2016

IT - Information Systems, Business Analyst Lead

Information Systems, the primary IT arm of Stifel Financial, develops financial services software for Stifel Advisors, clients and internal departments.

Managed application and database support queue using JIRA and System Center Service Manager

oReport to Stifel Management and end-users on issue status

oAuthor basic SQL queries to replicate and triage unexpected software functionality

oDocumentation and communication of steps required to replicate web functionality issues or bugs

oCollaborate with Web Development and SQL teams to coordinate, develop and release solutions

Responsible for software project documentation from both business and technical perspectives

oDevelopment of Statement of Work and Business Requirements documents and templates

Systems Analysis lead for regulatory audits conducted in collaboration with Ernst & Young

oDocument procedures, code, users and processes for SOX related reports and applications

oLiaison between application owners, developers and Stifel’s Internal Audit group

CME Group, Chicago, IL Sep 2008 – April 2014

Information Products, DataMine Business Process Analyst

DataMine, a CME Group business line with over $1.8 million in annual sales, offers financial market data products and services to banks, hedge funds, proprietary trading groups and academic institutions.

Business Lead for market data system re-architecture that cut storage costs from $800,000 annually to a one-time cost of $800,000 plus $10,000 annual fee

Worked directly with clients eliciting business requirements to build valued-added market data tools

Authored charters and specifications that transformed business requirements into products

Responsible for coordinating with IT Management to acquire technical resources based on projected development priorities

Authored and maintained FAQs, process flow diagrams and other customer facing materials in conjunction with CME Group Marketing

Provided specialized client support for complex technical issues

EDUCATION

DePaul University, College of Commerce, Chicago, IL - Bachelors of Science in Economics, March 2007 Northwestern University SCS Certified Business Analyst

Agile Certified (DevMynd)

AWS Certified Cloud Practitioner

Passed CISSP examination June 2023

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