Customer Service Manager

Brandon E. Kaufman

***** ********** ***. #*** ********* CA 91302

*********@*****.*** 818-***-****

EDUCATION

California State University, Northridge Northridge, California Dec 2018 Bachelor of Science in Business Management

PROFESSIONAL EXPERIENCE

Family Visitation and Monitoring Services Calabasas, CA Sept 2017- Present Account and Service Manager

• Coordinated family visitations throughout California

• Consulted with Attorneys and clients to mediate conflict Alpha Epsilon Pi International Headquarters Indianapolis, IN Jan 2018– August 2020 Leadership and Programming Associate

• Consulted for the Executive Board of chapters from over 70+ Universities

• Implemented programming events from the international office including International and Civic Engagement, as well as Philanthropy

• Managed, evaluated, and approved greater than $150,000+ in grants Berkshire Hathaway Beverly Hills, CA April 2016 - June 2018 Operations Intern

• Worked directly with The Sanborn Team in Probate and Trust Real Estate

• Engaged with professional brokers and agents all throughout San Fernando Valley Professional Securities Consultants Nov 2015- Feb 2016 Command Center Noc Operator

• Engaged in emergency response situations

• Distributed employee payroll checks

• Ran interstate communications to ensure consistency JB Office Chatsworth, CA Sep 2014 - April 2017

Assistant Sales Representative

• Coordinated and assisted with the facilitation of large group sales events

• Assisted the Chief Executive Officer with implementing better customer service for day-to-day sales

• Helped create customer service training manuals to ensure consistency with public relations and consumer affairs ACTIVITIES AND LEADERSHIP

PADI Rancho Santa Margarita, CA May 2012- Present Dive-Master - CPR Certified

• Led and instructed PADI dive courses

• Open Water Certified Advanced Diver Certified Rescue Diver Certified Master Scuba Diver Deep Diver Nitrox Boat Diver Night Diver Underwater Naturalist Peak Performance Buoyancy Alpha Epsilon Pi Fraternity Northridge, CA Oct 2014 – Jan 2018 President Dec 2016- Dec 2017

Philanthropy Chairman, Rush Events Chairman, Alumni Events Chairman, & Parent Relations Chairman

• Arranged and executed fundraising events to accrue large capital for Fraternities Ten National Philanthropies

• Coordinated weekly meetings with both executive and non-executive members to ensure proper operations

• Served as liaison between University, Alumni & National Organizations Boy Scouts of America Van Nuys, CA May 2012

Eagle Scout

• Organized and executed more than 250+ hours to benefit Pomelo Elementary Schools gardening program, which included building storage units, raising capital for gardening equipment, and upgraded composting facilities SKILLS

Computer: Microsoft Office

Marketing: Various platforms including, but not limited to, Instagram, Twitter, Facebook, etc.

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