Medical Assistant Front Desk

**** ****** **. **. ******, LA ***** ****.*********@*****.*** 504-***-****

TAMI MENARD

EXPERIENCED PHLEBOTOMIST/MEDICAL ASSISTANT

WORK EXPERIENCE

Provide support in triage, patient assessment, and assisting doctors during procedures to ensure high-quality care in the Radiology, Cancer Center, and Infusion Lab Manage front desk duties including patient intake, scheduling of testing and procedures, and handling medical record releases, with a strong focus on accuracy and efficiency Proficient in ECW (eClinicalWorks) software for managing electronic medical records Facilitate effective communication between departments and patients by managing faxing, document transmission, and scheduling

Lead Medical Assistant/Phlebotomist LCMC January 2024 - Current TECHNICAL SKILLS

Phlebotomy

Patient Care

Injections

Record Release

Scheduling

EPIC/ECW

Provided comprehensive care in triage, phlebotomy, and assisting doctors during procedures, including swabs and infusion therapies Ordered MRI and PET scans, ensuring timely and accurate diagnostic processes to support patient treatment plans

Managed front desk operations, patient intake, and the scheduling of tests and procedures, including specialized diagnostic scans, while handling medical record releases with precision.

Lead Phlebotomist/Patient Navigator Tulane Medical Center April 2022 - January 2024 Managed the intake and rooming of patients in a Bone Marrow Transplant Center, ensuring a smooth and compassionate experience during critical care transitions Used the MediTech system for managing patient information, tracking lab results, and ensuring accurate and timely updates to patient records Tracked lab work and coordinated the scheduling of procedures and tests, supporting the complex needs of patients undergoing bone marrow transplants Lead Phlebotomist/Medical Asst. Tulane Medical Center April 2019 - April 2022 Uploaded, filed, and maintained patient records in Epitomax, including processing record requests from clients, caregivers, hospitals, and agencies like DCFS, ensuring accurate and secure documentation

Managed patient discharges, verified Medicaid eligibility, processed prescription EPA requests, and handled disability forms, streamlining patient services and ensuring compliance with regulatory requirements

Conducted regular audits of medical records to ensure accuracy and compliance, while also taking patient vitals and supporting clinical staff with essential administrative tasks Medical Records Specialist The Guidance Center (Closed) January 2017 - April 2019 EKG

Vital Signs

Triage

Data Entry

ICD-10

Customer Service

WORK EXPERIENCE CONTINUED

2312 Torres Dr. St. Benard, LA 70085 ****.*********@*****.*** 504-***-**** TAMI MENARD

EXPERIENCED PHLEBOTOMIST/MEDICAL ASSISTANT

Provided high quality patient care as an on-demand/per-diem CNA Preserved patient dignity and minimized discomfort by changing bedpans, diapering, bathing, grooming, and assessing vital signs

Certified Nursing Assistant In-Home Health 2013 - 2016 Worked as part of the Low Income Home Energy Assistance Program (LIHEAP) Performed duties such as data entry, record keeping, appointment scheduling, determination of benefit eligibility, and initiating procedures to grant, modify, deny, or terminate assistance Office Manager/Administrator St. Bernard Parish Government 2008 - 2012 Ordered Supplies, tracked inventory, bookkeeping

Setting up kitchen for daily use and performing closing proceedures Supervisor/Idependent Contractor Operation Blessing 2005 - 2008 Recorded patient’s medical history/test results

Administered injections, inserted/removed catheters, sterilized instruments, and collected lab samples

Administrative/Medical Assistant Office of Dr. Norman Galen 2000 - 2005 Performed administrative tasks including scheduling, creating patient records, performing AR & AP billing duties

Verified insurance, answered phones, and ordered supplies Medical Receptionist Eye Surgery Center of Louisiana 1995 - 2000 Performed administrative tasks including scheduling, creating patient records, and ordered supplies

Took patient vitals, collected lab samples, and assisted physicians with examinations Medical Assistant/Receptionist Office of Dr. Pou/Dr. Hamilton Bruni 1992 - 1995 EDUCATION

Nunez Community College - Chalmette, LA

St. Bernard Community College - Metairie, LA

Community College of Baton Rouge - Baton Rouge, LA Robert E. Lee High School - Baton Rouge, LA

CERTIFICATIONS

Certified Phlebotomy Instructor (CPI) - American Health Association Medical Assistant/EKG Instructor - American Health Association Certified Phlebotomist

CPR Certified

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