Customer Service Technical Support
Resume:
JUSTIN
MICHAELIS
******.*********@*****.***
Torrance, CA 90505
TECHNICAL PROFILE
Analytical reading.
Effective writing.
Critical thinking.
Imaginative problem-solving.
Information literacy and research skills.
SKILLS
Customer Service Expertise
Proficient in SAP
Issue Troubleshooting
Friendly and Patient
Collaborative Team Player
EDUCATION
Southern New Hampshire University
Hooksett, NH
Bachelor of Arts: English
Sigma Tau Delta Member
meritpages.com/jam94
PROFESSIONAL SUMMARY
Experienced professional passionate about creating compelling content and driving engagement. Talented at crafting dynamic stories, informative articles and persuasive copy that resonate and inspires readers.
Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
WORK HISTORY
Celestron LLC - Technical Support Representative
Torrance, CA • 10/2017 - Current
Collaborated with supervisors to escalate and address customer inquiries or technical issues when needed.
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Researched and identified solutions to technical problems.
Used ticketing systems to manage and process support actions and requests.
Lamppost Pizza - Manager
Torrance, CA 08/2012 - 10/2017
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Trained new employees
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cross-trained existing employees to maximize team agility and performance.
Managed and motivated employees to be productive and engaged in work.
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