Customer Service Data Entry

JEANNETTE VARGAS

***********@*****.*** 305-***-**** Miami Gardens, FL 33055

Summary

Focused Supervisor offering strong background in policy and safety procedure development, implementation and enforcement. Quality driven leader, leveraging exceptional employee training and development capabilities. Supports corporate strategy by developing team and individual goals, objectives, operational standards and expectations for safety, quality and productivity. Dedicated, loyal and customer-oriented Supervisor. Possesses strong knowledge of best practices and principles of employee coordination including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.

Skills

● Leadership

● Processes and procedures

● Proven track record of high performance and achieving goals

● Strong oral and written communication skills Spanish and English

● Goal-oriented

● Issue and conflict resolution

● Attention to Detail Ability to work independently and as part of a collaborative team

● Office clerk filling, data entry document preparation

● 10+ advance GDS experience in [SABRE,QIK OR/ AND AMA-DUES

● Savvy with ticketing following fare rules, exchange and refund

● Intermediate ms word a excel

Work Experience

Supervisor American Airlines - Miami, FL 02/1997 - 09/2020 American Airlines is a major US-based airline headquartered in Fort Worth, Texas, within the Dallas–Fort Worth metroplex.

● Complied with company policies, objectives and communication goals.

● Established and enforced clear goals to keep employees working collaboratively.

● Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.

● Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.

● Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in the field. Resolved customer complaints and adjusted policies to meet changing needs.

● Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.

Advisor Nelnet, Inc. - Miami, FL (Remote) 01/2022 - Present Nelnet, Inc., is a United States-based conglomerate that deals in the administration and repayment of student loans and education financial services. The company is headquartered in Lincoln, Nebraska.

● Interact with customers on their accounts, including inbound and outbound phone calls

● Contact customers on accounts, including outbound customer contact when appropriate.

● Maintain and ensure integrity of data and sensitive information

● Work with customers across multiple platforms simultaneously to address questions and resolve issues

● Accurately update information on customer accounts Education and Training

Associate of Arts: Travel Management Borough of Manhattan Community College of The City University of New York. GRADUATED

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