Customer Service Saint Louis

Veronica M Murphy

*** * *** ******

Saint Louis MO 63122

314-***-****

*********@******.***

**********@*****.***

Education

High school Diploma

Gateway institute of technology

•05/2003

Bachelors of Science Communications

University of Missouri Saint Louis

•05/2007

Undergraduates Studies

St Louis Community College Florissant Valley

• 9/2003

Saint Louis Experience

Collections/customer service/retail/hospitality

Holiday Inn

+Night Auditor

Sunset Hills,MO

•12/2022

-front desk

-run reports

-customer service

-check guests in and out

Burlington’s

+Hiring Captain

Kirkwood,MO

•8/2022

-call interview candidates

-conduct interviews

-hire candidates

-conduct training and orientation

Walmart

+Modular Team/Overnight

Kirkwood,Missouri

•9/2022

-set modular displays throughout store

-Assist stock team

Menasha packing

+Warehouse worker

Edwardsville,IL

•6/2022

-Worked production assembly line overnight

-100% Verifier on SuperLine 3rd shift

Macys

+Collections specialist

Bridgetown/Earth City,MO

• 06/2015

- Called Macys credit card holders to alert them of past due balance and bought balance up to date by accepting payments from card holders, answered card holders questions regarding account balances

-General teleservice

David’s Bridal

+Bridal Specialist

• Sunset Hills,MO

• 09/2021

~Dressed bride from head to toe in 1.5 hour appointment

~follow up appt with any other bridal party needs

Solar control films

+Office manager

Olivette,MO

•12/2019

~Open and close office and warehouse daily

~check voicemails

~ balance credit card receipts from previous work day

~create customer invoices

~file customer invoices

~pack shipments & ship

Hilton St Louis at the Ballpark

+HHonors Guest Manager/Front Desk Agent

•6/2006

~Check guest in and out

~Manage HHonors program

~Room blocking

~Auditing

~Guest Services

The Ritz Carlton Saint Louis

+In Room Dining TelephoneSERVICEagent

+Lobby Lounge Afternoon Tea Server

9/2003

~answer in room dining calls and take order using Micros software

~set trays

~close orders

~run financial report

~keep daily bank

~daily afternoon tea service and specialty tea service in LOBBY LOUNGE

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