RESUMEE
Francisco de Jesús Ruiz Barrera
*************@*****.*** ****************@*****.***
CEL PHONE 956-***-**-**
Abilities
•Focused on customer satisfaction.
•Communication.
•Oriented to objectives and results through teamwork based on communication.
•Attached to processes and procedures. Knowledge and application of ISO, essential processes, read Six sigma and 5s among others.
•Trained for work under pressure and decision making
•Supervision and management of personnel
•Managed, organized, active, proactive, high disposition, punctual, creative, analytical.
Experience
•5 years as Sony Service Manager, Shop for Sony Mexico.
•3 years as sales manager at Sony Service Shop, for Sony Mexico.
•4 years as manager of sales, leasing and service of computers and installation and maintenance of networks.
•30 years of experience in management and maintenance of software and point of sale systems.
Developing
•Administrative
•Managerial
•Wholesale sale tenders
•Tracing
•Personnel management
•Maintenance
Projection
•Demonstrate with my activities my skills and abilities and thus participate in the growth of companies.
•Develop to the maximum the knowledge and experience acquired.
•Improve the quality of life for my family with achievements and find the improvement in my performance.
•Working in a serious company that allows me to have stability and growth.
Achievements
•ISO 9001 certification
•Six Sigma lean certification
•Increase in customer satisfaction rates
•Increase in profit margins
•Total storage structuring and declining levels of obsolete inventories
•TSTC CDL drivers Licence
WORK HISTORY
BMetro City of Brownsville 2024
•Bus driver licence B w/ passengers endorsement
Compuservice Brownsville Texas 2007/2023
•Sale, repair and installation of computer equipment, networks, security systems, networking. Support in audio, video equipment installations in schools, houses, churches and offices, IT technician.
• For 5 years I have worked at St. Marys Catholic School in the technical area, supporting the children and the teachers with computers and networking.
Cybertel León Guanajuato 2005/2007
•Owner and responsible for sales and profit generation, as well as the maintenance of computer systems and equipment. Responsible for purchases and suppliers, responsible for maintaining customer satisfaction based on their needs. Leasing of audio and video equipment and computer equipment.
Sony Service Shop León Guanajuato 1998/2005
•Responsible for the service workshop with tech and administrative personnel in charge.
•Responsible for meeting the objectives, inventory and response times established by Sony Mexico.
•Recruitment and monitoring of client portfolio.
•Focused on the generation of profits by volume of services.
•Reduction of obsolete inventories.
• Responsible for the Sony Shop sales center, special attention to customers such as State Government and prestigious furniture stores in the state.
• Responsible for purchases and warehouse inventories.
Intertec de México León Guanajuato 1992/1998
•Responsible for the area of foreign clients, Wholesale of computers to distributors
•in charge of opening portfolio in new cities of the country
•Responsible for monitoring customer satisfaction, from the order to the delivery and installation of the product.
•Development of foreign sales plans.
•Responsible for Monitoring billing processes and guarantees.
Openix 1990/1992
•Customer service
•Customer opening manager
•Responsible for monitoring customer satisfaction, from the order to the delivery and installation of the product.
•Responsible for Monitoring billing processes and guarantees.
Grupo sistemas y soporte de computo 1987/1990
•Customer service
•Special account seller TV Azteca, Televisa, Moulinex, Grupo Sare, Sams, Aurrera, Walmart
•Responsible for monitoring customer satisfaction, from the order to the delivery and installation of the product.
•Responsible for Monitoring billing processes and guarantees.
KNOWLEDGE
•office, operating system Windows 10,11
•networking, surveillance, audio and video systems installation
•Maintenance and repair of computer equipment
•Bus driver licence CLASS B with passengers endorsment