Customer Service Quality management maintenance

SEAN LANGE

*********@*****.*** 786-***-**** Miami Gardens, FL 33056

‘Summary

If hired as a server manager, can offer a strong commitment to enhancing team performance and

customer satisfaction. My experience in training and mentoring staff will ensure a cohesive, motivated

‘team that consistently delivers exceptional service. Additionally, my focus on operational efficiency and

attention to detail will help streamline processes, improve table tumover, and ultimately drive revenue

(growth for the restaurant.

Skills

Leadership: Ability to motivate and guide your team 6. Problem-Solving: Ability to quickly identify issues

while fostering a positive work environment. and implement effective solutions.

2. Communication: Strong verbal and written skills 7. Multitasking: Capacity to handle various tasks

for clear interaction with staff, customers, and _ simultaneously, especially during busy periods.

vendors, 8. Time Management: Effectively prioritizing tasks to

3. Conflict Resolution: Aptitude for handling disputes maintain service quality during peak times.

or complaints calmly and effectively. 9. Sales Acumen: Understanding of sales techniques

4. Organization: Skill in managing schedules, to drive revenue, including upselling and promoting

inventory, and daily operations efficiently. specials.

5. Customer Service: Commitment to ensuring a _10. Training Skills: Ability to teach and develop team

positive dining experience and addressing customer members to enhance service quality and team.

needs. performance.

Experience

Velvet lounge Pembroke Pines, Florida 1. Staff Management: Hiring, training, and supervising servers,

‘Server Manager ensuring they provide excellent service.

06/2022 - 01/2024 2. Scheduling: Creating and managing staff schedules to meet

the needs of the restaurant while considering employee

availabilty.

3. Customer Service: Addressing guest concerns and

‘complaints, ensuring high levels of satisfaction.

4. Operational Efficiency: Overseeing service flow, managing

table turnover, and ensuring timely food and beverage delivery.

5. Collaboration: Working closely with the kitchen staff to

‘communicate orders and special requests.

Education and Tr

19

Barbara Goleman Senior High School Miami Lakes

High School Diploma

05/2013,

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