Customer Service Front Desk

Angel Soto

+1-562-***-**** *******@*****.*** La Mirada, CA

WORK EXPERIENCE

Guest Services Agent, The Hoxton

June 2023 - October 2024

+ Solved complex issues efficiently by utilizing strong problem-solving skills.

+ Managed front desk operations to ensure smooth check-in and check-out processes.

+ Handled reservation management tasks to optimize guest bookings and maximize occupancy.

+ Utilized exceptional customer service skills to exceed guest expectations and improve satisfaction.

+ Managed cash handling procedures accurately and securely during shifts.

+ Demonstrated in-depth knowledge of the hospitality industry to provide valuable insights and recommendations.

Night Auditor, Capri Suites

December 2022 - May 2023

+ Verify and balance all daily transactions for the hotel, including room charges, cash and credit

card payments, and other expenses. Maintaining all guest information private.

+ Conduct end-of-day accounting procedures, including reconciling accounts and preparing

reports for hotel management as well as filing documents.

+ Assist with guest check-ins and check-outs, answering guests’ inquiries and resolving any

issues that may arise.

+ Respond to guest requests and complaints in a timely and professional manner.

+ Conduct periodic inspections of the hotel to ensure all areas were clean and well-maintained.

EDUCATION

Fullerton College

2022-

Bachelor of Arts - BA, Fine Arts / Digital Art

1. Create various projects on Adobe Creative Suite.

1. Knowledge with Unity and Godot

2. Creative projects made with Maya3D and ZBrush

3. C+, CSS and Javascript

SKILLS

3D Modeling, Accounting Procedure, Adobe Illustrator, Adobe Photoshop, Answering Phones, Attention To Detail,

Bilingual, Business Administration, CSS/HTML, Customer Service, Data Entry, Detail Oriented, Fast Learner, Flexibility,

Google Docs, Hotel Management, MS Office, Reconciling, Reservation Management

Contact this candidate