Front Desk Call Center

Experience

TEKsystems Columbia, SC

Eligibility Worker 02/2024 - Present

Resolved customer issues within 2minutes (100% accuracy) National Advocacy Center Columbia, SC

Front Desk Agent 05/2022 - 10/2023

Assisted in the training of 15 new front desk agents Managed a handwritten notebook with 352 keys, each labeled with name, credit card number, and room number. Conduent Columbia, SC

Call Center Representative 04/2019 - 09/2021

Responded to customer service inquiries, including a large percentage of self-service calls Allied Universal Columbia, SC

Security Officer 08/2018 - 04/2019

Secure grounds of Hospital premises

Safety of all construction sites

Evaluate patients

Teleperformance Columbia, SC

Call Center Representative 09/2017 - 03/2018

Provided performance metrics and trend reports to management, aiding in overall operations Attended weekly meetings, training sessions, and retreats to share best practices and receive feedback from other staff members

Skills

Microsoft office, Customer service, Microsoft excel, Hotel experience, Cash handling Education

Strayer University Columbia, SC

Business Management 05/2026

C.A. Johnson High School Columbia, SC

High School 05/2013

High School Diploma

Jasmin Weston

839-***-**** **************@*****.*** Columbia, SC

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