Customer Service Representative

JALICIA JACKSON

San Antonio, TX (***)

**************@*****.***

Highly enthusiastic, hardworking professional with extensive customer service initiatives that streamline processes and enhance client relationships.

Instrumental in utilizing my clinical and communication skills to enhance customer service and improve efficiency. Areas of Expertise

Customer Service

Organizational management

Clinical experience

Process Implementation

Relationship Management

PROFESSIONAL EXPERIENCE

3M/Aston Carter · San Antonio, TX · Feb 2020 – Present Clinical Documentation Specialist

• Collect wound assessments based on payer requirements

• Review clinical information and assess wound progression for patients on V.A.C. ® Therapy

• Develop and manage customer relationships creating loyalty with Clinical Providers

• Effectively using business and clinical data in accordance with 3M+KCI policies

• Meet weekly/monthly/quarterly production expectations based on department priorities Wellmed · San Antonio, TX · April 2017 to Feb 2020 Senior Customer Service Representative

• Assisted providers with claim status and disputes in a professional manner

• Ensure that the providers had correct billing information on file

• Escalated claim discrepancies to the correct department for review and processing CGI · San Antonio, TX · October 2015 to April 2017 Customer Service/Tech Support

• Aided providers with Medicare Enrollment

• Provided assistance with proper navigation through system to ensure enrollment was completed

• Created IT tickets for issues that could not be resolved with my assistance EDUCATION

Sam Houston High School

2004-2007

REFERENCES

References are available on request

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