Customer Service Business Development

AMY LAFOND

**** * **** **. *******, AZ ***** · 331-***-****

**********@*****.*** · linkedin.com/in/amy-lafond

With me you get a results-oriented, high-energy, hands-on individual, with a record of successful accomplishments in the Business Development for sales, as well as strong Customer Service.

SKILLS:

Strong leadership ability

Excellent communication skills

Strong team player

Ring Central, Microsoft Teams

Customer Support, New Account training

Customer service experience

High attention to detail

Respect for compliance in all regulated environments

60 WPM

Microsoft Word, Excel, Outlook experience

EXPERIENCE

ULTIMATE MEDICAL ACADEMY FEBRUARY ‘23 TO JUNE ‘24

BUSINESS DEVELOPMENT REPRESENTATIVE

Assist Graduates in obtaining administrative medical careers.

Form partnerships with local organizations to fulfill administrative job needs.

INTEPLAST GROUP AUGUST ‘22 TO OCTOBER ‘22

CUSTOMER SERVICE COORDINATOR

Track and review orders from order entry through to delivery, using AS400.

Respond to inquiries in a timely manner with accuracy and friendliness.

Review and handle any issues or problems with assigned accounts.

Maintain proper records as required by company policy.

S&S ACTIVEWEAR NOVEMBER ’18 TO SEPTEMBER ‘22

CUSTOMER SERVICE REPRESENTATIVE

Answer inbound calls, chats, and emails averaging ~ 80/daily

Provide great customer service while answering questions and assisting with situations

Place orders via system portal

New Customer set up

IMPRINT ENTERPRISES MARCH ‘11 TO AUGUST ‘18

BUSINESS DEVELOPMENT

Develop new business relationships with

manufacturers/distributors: Barcodes; Scanners, Software, Printers, Service

OB warm/cold calling, lead generation, prospects

Appointments made daily

Assisted; Receptionist and Accounts Receivable when need

EDUCATION:

SOUTH UNIVERSTY APRIL 2016

ASSOCIATES IN PARALEGAL SCIENCE

Magna Cum Laude honors

ICMI JUNE 2021

CERTIFICATE OF COMPLETION

Call center management bootcamp certificate

ACTIVITIES:

Youth Softball Coach

Church Volunteer

Community Volunteer

Animal Welfare

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