Store Manager Customer Service

SUMMARY

SKILLS

EXPERIENCE

LUIS

SIGLER

240-***-**** • ***********@*****.*** • Miami, FL 33130

Customer-oriented Store Manager offering over 25 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Documentation and Reporting

Policy Development and Enforcement

Decision Making

Performance Evaluation and Monitoring

Records Organization and Management

Originality and Creativity

Store Manager of Operations

Firestone Tires & Rubber Company Fort Lauderdale, FL Dec 2015-Current Managed inventory tracking and physical inventory counts to minimize loss. Trained and mentored associates to teach daily tasks and procedures. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Monitored employee performance and identified performance gaps for corrective action. Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Updated and maintained store signage and displays. Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Store Manager

Verizon Wireless Silver Spring, MD May 2004-Oct 2015 Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Oversaw storewide merchandising benchmarks to maintain operational excellence. Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

EDUCATION AND TRAINING

LANGUAGES

Evaluated store performance and incorporated feedback to implement improvement plans. Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Reviewed customer feedback to make operational improvements and promote satisfaction. Sales Consultant

Radio Shack Corporation Silver Spring, MD Jun 1999-Feb 2004 Helped customers find specific products, answered questions and offered product advice. Engaged customers in friendly, professional dialogue to determine needs. Answered incoming telephone calls to provide store, products and services information. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Worked with fellow sales team members to achieve group targets. Collected payments and provided accurate change.

Answered product questions with up-to-date knowledge of sales and promotions. High School Diploma

Montgomery Blair High School Silver Spring, MD May 1999 Spanish:

Native/ Bilingual

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