Customer Service Help Desk

*** ****** **.

Plano, TX *****

********@*****.***

CARL MITCHELL

OBJECTIVE Secure a Customer Service / Help Desk Specialist position using Strong Communication, and problem solving abilities while providing Excellent Customer Service and Satisfaction.

SKILLS & ABILITIES Customer Service 10+years

Maintain Customer Data Files

Adept at handling High Call Volume

Multiple Software and Equipment Support

Network installs, connectivity

EXPERIENCE U.S. DEPARTMENT OF TREASURY / CUSTOMER SERVICE REPRESENITIVE 10/2009- 9/2018

Assist Taxpayers with various tax Issues

Research, analysis tax documentation

Payment Inquiry and processing

Appointment setting

ERNST & YOUNG / HELP DESK ANALYST

2007- 10/2009

Help Desk Management, Remedy Ticket Sys. VPN connectivity. Support for 300 Internal / National users, via phone, email, chat Created / Maintain User Group Accts.

EDUCATION MOUNTAIN VIEW COLLEGE- DALLAS, TX

MCSE Certification- Certificate

USMC – 1979 / 1984

REFERENCES Available Upon Request

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