Pharmacy Technician Certified
Resume:
Carolyn Skrobak
Certified Pharmacy Technician
CPhT
Policies and procedures of insurance are
sometimes challenging to work with and
need specifically trained advocates to
work through bureaucracy to find
answers and next steps for treatment. I’ve
often steered towards making sure prior
authorizations at my current position are
completed. I hope to be able to continue
working towards answers for patients in
the future.
Experience Education
2019-Current, 2021-Current, 2022-Current
Independent Scentsy Consultant, Sipologist for Steeped Tea, Jordan Essentials Independent Consultant
Help customers place orders, Present products & Talk with potential customers/hosts/teammates about products and what may fit/help them best, Offer amazing shopping experiences for hostesses and their guests. Assist with any returns/exchanges that need special attention. 2007-Current
Certified Pharmacy Technician (CPhT)
Floor Associate
Process prescription claims through insurance, submit prior authorization request to Cover My Meds or Forward Health, Work with providers to correct returned prior authorizations, Fill prescriptions, Answer phone calls from patients and providers, Resolve fill/insurance issues as they arise throughout the day. Greet
& assist customers dropping off new/refill prescriptions, Check out customers picking up prescriptions, Updating notes so any fellow associate can see what’s going on with the prescription without having to talk to me directly.
2006-2008
PCW (Personal Care Worker) Elderly & Disabled People Basic cares for patients in their homes, light cleaning, companionship, charting of all aspects.
2003-2006
M&I Bank Collections Call Center
Took payments from customers calling in on their home/vehicle accounts, Research contact information for delinquent accounts, Analyze potential risk accounts & forward to proper escalation departments, Document all communication on each account, Work/call delinquent account ques while taking incoming calls. 2018
Certified Pharmacy Tech-CPhT
State of Wisconsin State/National
Test
2008-2013
BSTM Accounting
DeVry University (On-Line)
1998-2003
BBA Management
University Wisconsin-Whitewater
Skills
• Problem Solving
• Teamwork
• Professional Communication
• HIPPA/Confidentiality Compliance
• Friendly Customer Service
Contact
N1282 2nd Street Rd
Watertown, WI 53098
*********@*****.***
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