Package Handler Customer Service

Mark Jones

Indianapolis, IN, ***** 317-***-**** ****.********@*****.***

Objective

Seeking a career that will allow an organized results-driven individual with exceptional time management and coordination skills to benefit the organization

Profile

Motivated, Personable business professional; Talent for quickly mastering technology; Flexible and versatile; Poised and competent with demonstrated ability to easily transcend cultural differences and diverse populations; Excellent team-building skills; Enthusiastic

Skills & Abilities

Certified Forklift Driver

Data Entry

Customer Service

Time Management

Inbound and Outbound Calls

Organization

Education

2011 PURDUE CALUMET UNIVERSITY

Major: Electrical Engineering Technology

Minor: Mechanical Engineering Technology

Experience

FEDEX JANUARY 2020 - PRESENT

Package Handler Quality Assistance Operations Admin

Inspect packages

Ensure that collateral is correctly identified

Responsible for examining and analyzing packages to ensure proper delivery

Work collectively with leaders, team members and drivers for regulatory compliance and execution

FedEx 2020-2022

Package Handler on van lines

Scanned packages at a set rate

Loaded packages on to assigned trucks

Handled all packages with care

Loaded packages numerically on truck to allow driver to deliver packages with ease

FedEx 2020-2021

Package Handler in unload

Unload small and large packages from trailers

Scan packages and relabel for proper transport

Package Handler Tugger Operator

Properly position IC packages on to carts

Transported ICs with tugger on carts to designated van lines

Use tugger to recover IC packages for run backs (missed packages)

Use tugger to recover totes from each van line to supply for smalls

Package Handler in unload 3

Taking large items and packages and loading them into outbound trailers

Taking left over packages and loading them into trap trailers

Package Handler Smalls Department

Handling bags filled with Smart Post packages

Facing Smart Post packages or small boxes so that they may be scanned properly through sorter

Receiving Smart Post packages in small boxes and funnels to scan with vision sticker to be sent to correct van line

Load Smart Post packages into totes based upon the color designated for specific van line

Load totes and bags with packages that are sent to trailers

Package Handler in S.W.A.K

Taking misload packages and updating correct information in system

Handle packages by using a circle scanner to force packages to the correct van line or trailer

Use WT6000 Scanner to relabel packages with tracking label

Use Handheld scanner to visual audit update (V.A.U)

Quality Control packages by taping broken packages or present packages to QA team if necessary

Weighing packages on the scale to be S.W.A.K helps the system to recognize package to be updated properly

SALES/CUSTOMER SERVICE RCI OCTOBER 2018- NOVEMBER 2020

Take Inbound and outbound calls

Customer Service

Data Entry

Schedule client’s vacations

Up-sale Company Products

Contact this candidate