Customer Service Representative
Resume:
Dottie Talavera
San Antonio, TX *****
*************@*****.***
Motivated Customer Service Representative focused on delivering quality service. Remains level- headed in issue resolution. Documents problems thoroughly and strives to achieve complete customer satisfaction. People-oriented problem solver seeks opportunity to grow professionally with business organization as entry-level Customer Service Representative. Work Experience
Lister/Warehouse
SATX Liquidation/ ATX Auctions-San Antonio, TX
November 2022 to September 2023
I helped run an on line auction once a week. I would open boxes and inspect item catalog any damage to items, and then post them to our auction website. Travel Agent
Travelocity
January 2009 to December 2010
Built rapport with American Express platinum card hold holders. Drafted & updated itineraries, proactively notif ied travelers of changes. Provided helpful advice to increase traveler convenience, including currency exchanges and cell phone requirements.
Planned, booked complex and large-scale domestic and international travel packages. Offered helpful advice on currency exchanges, cell phone use, and other convenience issues to help travelers.
Assisted travelers with updating or obtaining passports or customs documentation. Hotel Reservation Specialist
Marriott Global Reservations
January 2007 to December 2009
Handled high volume reservations via phone, identifying needs and connecting with applicable rooms and rates
Eliminated guest complaints by verifying availability and checking details with care. Assisted customers unable to reserve with hotel by locating alternative accommodations.. Managed reservations, check-in and check-out procedures within hotel system. Made and conf rimed reservations.
Customer Service Telemarketer
West Telemarketing
January 2005 to December 2007
Negotiated with prospects executed quick response times to inquiries submitted via online chat system and email.
Overcame customers' objections with use of skilled persuasion techniques, product knowledge, and pre- written scripts..
Pursued customers through extent of available options with tenacious dedication to closing sales. Exceeded performance targets by maintaining strong call control and quickly weeding out un prof table connections.
Allocated inbound and warm calls with prospects and expertly promoted company products. Education
High school in Diploma
Judson High School - Converse, TX
Skills
• Problem resolution Strong communication Positive and professional Hospitality and Product promotion Itinerary preparation accommodation
Package development Trip planning Problem Resolution
• Telemarketing
• Cold Calling
• Upselling
• Troubleshooting
• Sales
• Negotiation
• Marketing
• Microsoft Word
• Communication skills
• Organizational skills
• Time management
• Cash handling
• Customer service
• Clerical experience
Contact this candidate