Customer Service, Server, Takeout
Resume:
SHANTAE
PLUMMER
RETAIL SALES ASSOCIATE
*******.********@*****.***
Tallahassee, FL 32301
CONTACT
SKILLS
• Customer Complaint Resolution
• Personalized Support
• Customer Needs Assessments
• Efficient Service
• Effective Working Relationships
• Data Modeling
• Statistics and SAS
• Data Science with R Programming
• Microsoft Word
• Sales proficiency
With a proven track record at Enhance as well as my other occupations, I excel in customer service, cross-functionality, multitasking, and data analytics, blending effective working relationships with advanced data modeling skills. Leveraging achievements like developing successful marketing strategies and enhancing customer loyalty, I bring a confident approach to delivering efficient service and innovative solutions. PROFESSIONAL SUMMARY
Cashier
Bj's Restaurant, Tallahassee, FL
Entrepreneur - Freelance Makeup Artist
Enhance, Tallahassee, FL
EXPERIENCE
April 2024 - Present
Operated cash register and accurately processed payments, returns, and exchanges.
•
Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
•
Performed opening and closing procedures, such as counting cash register,
• restocking, and cleaning.
• Built and maintained positive working relationships with co-workers. Provided excellent customer service by greeting customers and offering assistance.
•
Developed strong customer service skills by providing efficient and accurate
• service.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Kept up-to-date on new products, services, promotions, and pricing structures. January 2023 - Present
• Assisted with new client orientation and training.
• Developed marketing campaigns for the program.
• Updated and maintained content posted on web.
Analyzed market trends and competitor data to develop competitive pricing
• strategies.
Collaborated with clients to identify their needs and develop customized solutions.
•
Established strong relationships with vendors and suppliers to ensure timely delivery of products and services.
•
Managed the budget and financial operations of the business, delivering
• consistent financial results.
Retail Sales Associate
Walmart, Tallahassee, Florida
Front Counter Cashier, •Window Cashier
Mcdonalds, Hollywood, Fl
Developed and implemented a successful marketing strategy to increase brand awareness and customer base.
•
Devised strategies for increasing customer loyalty through excellent service
• delivery.
Leveraged digital media platforms such as social media, websites, and blogs to promote products and services.
•
Created an innovative business model that maximized profits while minimizing costs.
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Assessed company effectiveness to recommend changes to products or
• services, policies and procedures.
November 2020 - Present
• Set up promotional displays and signage to increase sales.
• Delivered exceptional customer service to guests.
• Received and processed online orders for shipment or store pick-up. Assisted other departments with weekly and monthly inventory audits to support store accuracy.
•
Explained store policies and directed escalated complaints to management for resolution.
•
• Greeted customers and engaged in conversation to assess needs.
• Explained products and services to help customers make informed decisions. Replenished sales floor shelves and assisted customers with alternatives for out- of-stock items.
•
• Prepared merchandise for purchase and rental.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
•
February 2018 - March 2019
Greeted and informed customers of products, fostering positive store experiences.
•
• Resolved and de-escalated issues to address customer concerns.
• Delivered service excellence through all points of contact.
• Maintained inventory and store visual presentation to meet customer needs.
• Built and maintained positive working relationships with co-workers.
• Processed cash, check and credit cards for customer purchases. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
•
• Provided product information and resolved concerns to assist customers.
• Supervised others and provided on-the-job training. EDUCATION
Bachelor of Arts (B.A.) in Statistics Candidate
Florida State University, Tallahassee, Fl
Expected graduation May 2023
Relevant Coursework
• Statistics in Practice
• Computational Methods in Statistics ( R Programming)
• Statistics for Quality and Productivity
• Mathematical Statistics
• Statistical Modeling
• SAS for Data and Statistical Analysis
• Applied Regression Methods
Extracurricular Activities
• Caribbean Student Association
• Jamaican Student Association
Contact this candidate