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Customer Service, Server, Takeout

Location:
Tallahassee, FL
Posted:
November 02, 2024

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Resume:

SHANTAE

PLUMMER

RETAIL SALES ASSOCIATE

954-***-****

*******.********@*****.***

Tallahassee, FL 32301

CONTACT

SKILLS

• Customer Complaint Resolution

• Personalized Support

• Customer Needs Assessments

• Efficient Service

• Effective Working Relationships

• Data Modeling

• Statistics and SAS

• Data Science with R Programming

• Microsoft Word

• Sales proficiency

With a proven track record at Enhance as well as my other occupations, I excel in customer service, cross-functionality, multitasking, and data analytics, blending effective working relationships with advanced data modeling skills. Leveraging achievements like developing successful marketing strategies and enhancing customer loyalty, I bring a confident approach to delivering efficient service and innovative solutions. PROFESSIONAL SUMMARY

Cashier

Bj's Restaurant, Tallahassee, FL

Entrepreneur - Freelance Makeup Artist

Enhance, Tallahassee, FL

EXPERIENCE

April 2024 - Present

Operated cash register and accurately processed payments, returns, and exchanges.

Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.

Performed opening and closing procedures, such as counting cash register,

• restocking, and cleaning.

• Built and maintained positive working relationships with co-workers. Provided excellent customer service by greeting customers and offering assistance.

Developed strong customer service skills by providing efficient and accurate

• service.

• Handled customer complaints and inquiries in a courteous and efficient manner.

• Kept up-to-date on new products, services, promotions, and pricing structures. January 2023 - Present

• Assisted with new client orientation and training.

• Developed marketing campaigns for the program.

• Updated and maintained content posted on web.

Analyzed market trends and competitor data to develop competitive pricing

• strategies.

Collaborated with clients to identify their needs and develop customized solutions.

Established strong relationships with vendors and suppliers to ensure timely delivery of products and services.

Managed the budget and financial operations of the business, delivering

• consistent financial results.

Retail Sales Associate

Walmart, Tallahassee, Florida

Front Counter Cashier, •Window Cashier

Mcdonalds, Hollywood, Fl

Developed and implemented a successful marketing strategy to increase brand awareness and customer base.

Devised strategies for increasing customer loyalty through excellent service

• delivery.

Leveraged digital media platforms such as social media, websites, and blogs to promote products and services.

Created an innovative business model that maximized profits while minimizing costs.

Assessed company effectiveness to recommend changes to products or

• services, policies and procedures.

November 2020 - Present

• Set up promotional displays and signage to increase sales.

• Delivered exceptional customer service to guests.

• Received and processed online orders for shipment or store pick-up. Assisted other departments with weekly and monthly inventory audits to support store accuracy.

Explained store policies and directed escalated complaints to management for resolution.

• Greeted customers and engaged in conversation to assess needs.

• Explained products and services to help customers make informed decisions. Replenished sales floor shelves and assisted customers with alternatives for out- of-stock items.

• Prepared merchandise for purchase and rental.

Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

February 2018 - March 2019

Greeted and informed customers of products, fostering positive store experiences.

• Resolved and de-escalated issues to address customer concerns.

• Delivered service excellence through all points of contact.

• Maintained inventory and store visual presentation to meet customer needs.

• Built and maintained positive working relationships with co-workers.

• Processed cash, check and credit cards for customer purchases. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

• Provided product information and resolved concerns to assist customers.

• Supervised others and provided on-the-job training. EDUCATION

Bachelor of Arts (B.A.) in Statistics Candidate

Florida State University, Tallahassee, Fl

Expected graduation May 2023

Relevant Coursework

• Statistics in Practice

• Computational Methods in Statistics ( R Programming)

• Statistics for Quality and Productivity

• Mathematical Statistics

• Statistical Modeling

• SAS for Data and Statistical Analysis

• Applied Regression Methods

Extracurricular Activities

• Caribbean Student Association

• Jamaican Student Association



Contact this candidate