Customer Service Representative

LUPITA GUDINO

SKILLS

• Customer Service

• Problem-solving abilities

• Active Listening

• Critical Thinking

• Problem Resolution

• Money handling abilities

• Staff Training

• Store maintenance

• Stock management

• Sales closing

• Customer Assistance

• Work Ethic and Integrity

• Patience and Empathy

• Cash Handling

• Customer service excellence

LANGUAGES

Adept at navigating high-stress situations, I excelled as a Customer Service Representative at Walmart, enhancing customer loyalty through empathetic conflict resolution and effective problem-solving. My proficiency in cash handling and commitment to service excellence significantly contributed to satisfactory dispute resolutions, demonstrating my strong work ethic and critical thinking skills. WORK HISTORY

June 2019 - August 2021

Customer Service Representative Walmart, Marysville, CA Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Responded to customer requests for products, services, and company information.

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EDUCATION

June 2020

High School Diploma

Abraham Lincoln, Marysville, CA

CONTACT

Olivehurst, CA 95961

530-***-****

***************@*****.***

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English

Native or Bilingual

Spanish

Native or Bilingual

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