Customer Service General Manager
Resume:
Maria Joy Macalintal Calingasan
Present Address:
Email:
Contact Number:
************@*******.***
WORK EXPERIENCE:
Assistant General Manager (Store OIC)
Krispy Kreme SM Lipa
2/5/2024-present
Captain, Ruby Lounge
Marina Bay Sands
Singapore
6/11/2023-12/1/2024
Restaurant Manager
Zazz Pizza
Singapore
15/05/2022-31/10/2023
Manages overall restaurant operations.
Assistant Manager
Zazz Pizza
Singapore
22/07/2019-15/05/2022
Performs managerial duties in an Italian restaurant such as supervision of employees, training FOH staff, inventory of products, and also assists in the overall operations of the restaurant such as customer service, handling the cash register, and serving.
Concierge Executive
Habitat by Honestbee
Singapore
30/05/2019 to 21/07/2019
Customer Service in a muti-sensory retail and F and B setting
Deals with customers’ inquiries and concerns with regard to their overall experience with grocery shopping, dining and technical issues with using the application and handles all reports and documents related to customer’s over all experience.
Customer Service Representative (Seasonal)
The Results Companies
11/201*-**-****
Online ESL Teacher
51Talk
08/2015 to 02/2019
Taught English As a Second Language to Chinese students
Assistant Manager/Sales/Admin
Autocentrum Car Sales
07/2012- 07/2015
Assistance in managing second hand car dealership and sales
Acted as salesperson and office admin as well
Dealt with customers’ inquiries and concerns
Dealt with every concern of car sales including deeds, transfers, financing etc.
Technical Support Representative, Advanced Contact Solutions, Inc, Lipa Site,
06/2008-02/2010
Assisted customers having technical issues with DSL
Managed to maintain daily metrics required for the job
Provided excellent customer service
Exceeded customers’ expectations
Instructor, AMA Computer Learning Center, Batangas City,
11/2007-05/2008
Taught all English subjects offered and other general subjects
Handled different extra-curricular activities in school
Handled the position of class adviser
EDUCATION:
Bachelor of Elementary Education, De La Salle Lipa, Lipa City, March 2005
“Free School” (scholarship grant) 2001-2005
Licensure Examination for Teachers, Professional Regulation Commission, Manila, Philippines August 2006
High School Diploma, Canossa Academy Lipa City 1997-2005
SKILLS/ STRENGTHS:
Flexible and willing to travel or relocate.
Inventive and unique ideas for the event planning;
Specialist in the special events, multi-tasking, coordination and assisted meetings
Well-Experienced in a negotiating contracts, arranging and overseeing staff and handling budgets;
Excellent communication, leadership and organizational skills;
Expert in Microsoft Windows applications & Adobe Photoshop;
Rapid learner able to grasp the new ideas, concepts. Dedicated attention to detail. Perform well in individual or team environment;
Active, self-motivated, determined and flexible.
Ability to teach and train people
Fluent in English and Filipino
PERSONAL BACKGROUND: Born on February 21, 1985 in Lipa City, Philippines. Fluent in English and Filipino. Interests: culinary, music, the performing arts. Hobbies: listening to music, watching movies. Adaptable, quality-oriented, goal-oriented, consultative, proactive, responsive, responsible, team-player, positive approach on every task.
REFERENCES: available upon request
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