Food Service Worker/Customer Service Representative/Data Entry
Resume:
GLORIA
HERNANDEZ
**************@*****.***
San Antonio TX 78251
PROFESSIONAL SUMMARY
Accomplished leader with a proven track record at A'viands LLC, enhancing kitchen operations and customer satisfaction through effective team collaboration and leadership. Expert in sanitation standards and food safety compliance, with a knack for problem-solving and multitasking. Successfully managed national charity projects, demonstrating exceptional organizational skills and a commitment to excellence.
SKILLS
Sanitation Standards
Kitchen Operations
Food Safety Compliance
Ordering Supplies
Customer Service
Problem-Solving
Multitasking and Organization
Cleaning and sanitation
Team Collaboration and Leadership
Staff Training and Development
Kitchen Equipment Maintenance
Operations Management
EDUCATION
John F. Kennedy High School
San Antonio, TX
High School Diploma
Southwest School of Medical
Assistants
San Antonio, TX
Certification in four handed
dentistry
ACCOMPLISHMENTS
Successfully established, supported and maintained the non-profit organization Operation Selena for 7 years. Providing much needed services to children and their families during their transition from cancer treatment into remission.
WORK HISTORY
A'viands LLC - Lead Kitchen Manager
775 Woodlands Pkwy Ste 100 Ridgeland, MS 39157 • 03/2021 - 03/2024
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Maintained accurate records of daily sales transactions and inventory levels, providing data-driven insights for management decisions.
• Increased kitchen staff efficiency through effective delegation of tasks and responsibilities.
• Enhanced customer satisfaction by ensuring timely and efficient food service deliveries.
• Oversaw food preparation
• Conducted monthly training of kitchen staff
O'Reilly Auto Parts - Delivery Driver
2400 Fredericksburg Rd, San Antonio, TX 78201 • 07/2019 - 10/2020
• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
GLORIA HERNANDEZ
**************@*****.***
San Antonio TX 78251
Meals on Wheels - Customer Service Representative
4306 Northwest Loop 410, San Antonio, Texas 78229 01/2020 - 02/2021
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Managed high-stress situations effectively, maintaining professionalism under pressure while
• resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Operation Selena - President/CEO
San Antonio, TX • 12/2012 - 12/2019
• Managed Local and National Charity
• Effectively recruited volunteers
• Secured donations for over 25,000.00
children
• Provided children who were receiving cancer treatment with needed resources and stuffed animals for comfort care
• Managed crisis situations effectively while minimizing disruption to daily operations.
• Enhanced company performance by implementing strategic plans and overseeing daily operations.
• Cultivated strong relationships with external partners to foster collaboration and maximize resources.
Contact this candidate