Virtual Assistant Service Representative

Numan Rashid Ahmadi

Forest Hills, New York 347-***-**** *********@*****.***

EDUCATION

Punjab University Chandigarh July 2019– April 2021 B.C.A. (Bachelor of Computer Applications)

Ghulam Mohammad Farhad High School, Kabul, Afghanistan December 2017 GPA;3.8

Awards: Graduated at the top of my class from grade one through twelve. Awards for academic excellence Extracurricular Activities: Team Captain, Lab Assistant, Volunteering TRAINING AND CERTIFICATES

• Amazon Virtual Assistant – The International Leadership Training Institute Islamabad, Pakistan Issued: March 2024

• Essential IT Skills – International Center for Excellence Islamabad, Pakistan Issued: September 2022

• IELTS certificate (6.5) Islamabad, Pakistan

Issued: December 2022

WORK EXPERIENCE

Freelance Interpreter, Islamabad, Pakistan May 2022 – August 2024

• Provided accurate and clear interpretation of spoken Persian and Pashtu to Urdu and English languages during meetings, appointments, and events.

• Translated written documents as needed to support communication efforts. Customer Service Representative, Islamabad, Pakistan February 2023 – December 2023 Python Leads Media and Marketing Group

• Explained different options to prospective clients and encouraged the sale of products and policies that best suit their needs.

• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue.

• Consistently met sales targets.

SKILLS AND INTERESTS

• Technical Skills: Word, Excel, PowerPoint, Outlook, Google Docs, and Programming

• Language Skills: English (Fluent), Dari/ Persian (Fluent), Pashtu (Fluent), Urdu (Fluent)

• Strong Time Management and Communication Skills

• Interests and Hobbies: Gym, Running, playing sports, volunteering, reading, listening to music

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