Customer Service Representative

Anisha Brown

***** ******* ****, ******** *******, OH 44143 US • 216-***-**** • **********@*****.*** Customer service specialist with 13 years of customer service experience who is dedicated and detail oriented. Active Listening

Technical Proficiency (CRM Software, Microsoft Word) Customer Service

Problem-Solving

Multitasking

Teamwork

Strategy

Conflict resolution

Interpersonal and written communication

Medical terminology knowledge

Medical Records Specialist - Some college (No degree) University of Phoenix - Phoenix, AZ

Expected Graduation: March 2025

Relevant Coursework: Medical Terminology, Health Data Management, Coding Systems, Healthcare Privacy and Security Proficient in Electronic Health Record (EHR) systems Strong understanding of HIPAA regulations

Excellent attention to detail and data accuracy

Strong communication and interpersonal skills

Knowledge of medical coding (ICD-10, CPT)

General Studies - High School - 2010

Garfield Heights High School - Cleveland, OH

Customer Service Representative - January, 2024 to Present AmTrust Financial - Seven Hills, OH

Master product expertise to deliver on customer asks. Drive inclusive team culture and success.

Manage large amounts of inbound and outbound calls promptly. Identify customers’ needs, clarify information, research issues, and provide solutions or alternatives. Meet personal/team qualitative and quantitative targets. Fulfillment Associate - August, 2020 to January, 2024 amazon - Euclid, Ohio

Utilize warehouse management systems to pick, pack, and ship items, maintaining inventory and logistics protocols. Conduct quality checks on outgoing orders to ensure damage-free products. Collaborate with team members to meet productivity targets and foster a positive work environment. Front Desk Guest Service Representative - February, 2016 to August, 2020 Westin Hotel Cleveland - Cleveland, OH

Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process. Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel. Coordinated with housekeeping and maintenance to ensure room readiness and address special requests. Processed financial transactions with precision, handling various payment methods securely. Certified Nursing Assistant (CNA) - August, 2015 to February, 2016 Villa Camillus - Columbia Station, OH

Delivered high-quality patient care in compliance with healthcare standards. Assisted patients with daily living activities, promoting dignity and independence. Monitored and reported vital signs to nursing staff, ensuring timely interventions. Ensured cleanliness of patient areas to prevent infection and promote safety. Customer Representative - July, 2010 to August, 2015 Verizon - Cleveland, OH

Engage customers in direct sales presentations with the goal of enrolling them in new services or upgrading their current ones. Ask questions to better understand the customer's needs and provide the best solutions. Educate customers about new products, promotions, and service options to enhance their experience. Collaborate with team members and other departments to resolve customer issues and improve service. Maintain accurate records of customer interactions and transactions in the system. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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