Client Service Customer Relations
Resume:
Katrisha Guffey
Crossville, TN *****
*************@*****.***
Professional Summary
Versatile and results-oriented professional with a strong background in operations management and customer relations, honed at Mike's Masonry and Dollar General. Excelled in enhancing client service and streamlining operations, achieving zero accidents through rigorous adherence to safety protocols. Skilled in employee development and performance analysis, I bring a proactive approach to meeting and exceeding employer expectations.
Skills
Customer Relations
Operations Management
Performance Analysis
Human Resources
Small business operations
Client Service
Staff hiring
Employee Development
Work History
April 2007 - Current
Mike's Masonry (husband) - Crossville, TN
Part Owner
Followed regulations and safety procedures, resulting in zero accidents. Made sure all employees also followed all regulations
Made sure all jobs were left clean and all tools were cleaned and put away
Maintained daily, schedule and work tools
Maintained current information with Hazardous Materials and Doubles and Triples endorsements.
May 2000 - August 2001
Dollar General
Cashier
Greeted customers entering store and responded promptly to customer needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assisted customers with returns, refunds and resolving transaction issues.
Restocked and organized merchandise in front lanes.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Responded promptly to requests for assistance, spills and customer inquiries.
Handled cash with high accuracy and took care to check bills for fraud.
Helped customers complete purchases, locate items, and join reward programs.
Education
May 2001
Clarkrange High Scool Clarkrange, TN
High School Diploma
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