Machine Operator Customer Relations

BIUMA C. MALU

**** ***** **** ~ Decatur, Georgia 30035 ~ Cell 770-***-**** ~ ***************@*****.***

Machine Operator (Technician) / Operator Relief / Food Manufacturing

Results-oriented Machine Operator/Food Production Specialist, with 10+ years of training and experience in the baking industry. Fully knowledgeable in the baking process from start to finish. Adept at scaling ingredients, mixing, makeup, proofing, baking, cooling and packaging. Recognized for team leadership, staff recruitment/development, quality/cost control, troubleshooting/problem solving, and customer relations.

CAREER HIGHLIGHTS & ACHIEVEMENTS

•Proven professional, adept at prioritizing and completing multiple assignments within strict budgetary/time

restrictions and customer/technical specifications.

•Designated troubleshooter, adept at identifying and resolving diverse project, customer relations and technical concerns while building a loyal client base in a highly competitive marketplace.

•Quadra-lingual communicator, fluent in French, English, German, and Congolese, who easily interacts with clients and associates of diverse cultures.

•Honest and conscientious operations and maintenance professional, who works with cohesive teams to

maximize productivity, product quality, and profitability, while minimizing waste and reducing man-hours.

•Effective communicator, who has helped companies recruit potential new talent, and who mentors, educates, and motivates new team members on equipment, procedures, and protocols.

•Loyal team member, who has earned promotions, corporate recognition, and customer Letters of Commendation for exceeding all performance expectations and internal/external customer service standards.

PROFESSIONAL EXPERIENCE

2020 – Present Machine Operator, TRC Temp Agency (Graphic Packaging International), GA

Properly operate the folder machine within a graphic packaging facility within the Informer Department.

Fill the machine with an adequate amount of paper, control the machine by hand, and monitor the performance to ensure proper working operations.

2020 - 2020 General Laborer, Resource MFG Agency (General Mills), GA

Worked in the production department to pack products to be shipped to consumers.

Assisted the production team with all production operations in an efficient manner.

2020 - 2020 Compounder & Dry Blender Operator, Golden State Food Manufacturing, GA

Scaled and mixed ingredients in the pre-weigh room with high accuracy and efficiency.

Demonstrated the ability to work in a manufacturing environment in compliance of company policies and procedures.

2017 - 2019 Machine Operator - Operator Relief - Technician, Flowers Baking Company, GA

Utilized excellence technical and problem resolution skills to maximize work quality in a fast-paced operation of automated production equipment, primary diagnosis of machinery failures, aiding with preventative maintenance, and sanitation of equipment.

Made production decisions concerning the operation of equipment. Very flexible and adaptable, to ensure all orders were completed on time, on budget, and according to client orders/fluctuating product demand.

2007 - 2017 Oven Operator, Epic Breads, GA

Setup, maintained and operated machines including food production equipment.

Packaged items, and processed/prepared orders for shipment. Troubleshot and resolve diverse technical concerns with zero loss in productivity, efficiency, or work quality. Scaled ingredients, mixed dough, and proofed, scored and baked bread.

EDUCATION Institute Lobiko, Congo, Africa

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