Customer Service Representative
Resume:
*** ******* **** **. #*****Mesa, AZ ******310-***-****
A “Natural”, Dependable, Patient, Master-Diffusing, Fast-Keying, Inbound and Outbound Customer Service Representative
Denise Pickering-Hinson
Introduction
As a “natural” customer service and sales leader for several years, I understand the technique behind customer service and the industry really well.
Objective
Building good relationships with clients by promoting positive, helpful and friendly atmospheres and showing empathy over the phone. Employ active listening strategies to interpret and identify the real issue and to defuse any challenging calls properly. Will remember too always thank the customer for their business, respecting their time, questions as well as their suggestions.
Experience
September 2018-May2019
TeleReach Inc. – Customer Service Representative and Outbound Sales
Served as first point of contact for customers who had a subscription to a Newspaper. Managed inbound phone calls, identify and resolve caller needs, and provide information. Followed call center “scripts” when handling outbound newspaper sales calls. Answered escalated supervisor calls as needed.
February 2018-August 2018
Performance Contact Services – Customer Service and Retention Specialist
Managed inbound phone calls, assisting customers with a wide range of requests including, opening new accounts, processing payments, handling escalations and any other requests the customer may have.
April 2009-February 2018
Caregiver for a sick relative
Assisted patient with personal care, including bathing, grooming, and dressing, helping the patient make and keep appointments with doctors, provide or arranged transportation and served as a companion.
November 2006-March 2009
Overhead and Underground Electrical Construction – Professional Driver
Drove a 4000- gallon water truck and a belly dump and side dump trucks and supplied various material to work sites and plants.
December 2004-March 2006
Sky High Builders – Outbound Customer Service Representative
Contacted potential customers for no cost home improvement estimates. Make approximately a hundred calls per day and kept the records of potential clients and of their productivity.
Education
HDS Truck Driving School – Class A CDL / Professional Driver
Santa Ana College – Completed 1 year
Santa Ana Valley High School – High School Diploma
Skills
• Data entry
• Typing
• Microsoft Office
• Active Listening
• Empathy
• Issue Identification
• One-Call Resolution
References:
Robert McColluch (friend 5 years)
2620 W. Pierson St. #1
Phoenix, AZ 85017
Sandi Brooks (Friend 40 years)
3725 Via Tortola
Riverside, CA 92503
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