A Full-Time Customer Service
Resume:
Lenard R. Austin
Grambling, LA 71245
**************@*****.***
Objective: Seeking a full-time technical maintenance or networking position within a reputable professional or technical organization.
Professional Summary: Experienced Technician and subject matter expert adept at managing a high volume of technical tasks in a dynamic environment. Demonstrates strong communication skills, problem-solving abilities, and a capacity for independent decision-making. Highly motivated and efficient in task prioritization and completion.
Core Skills:
Proficient with various security and imaging systems (Smart DR, Honeywell, IEI, eMerge, etc.)
Familiar with MS Office Suite, Excel, and Project
Knowledgeable in Networking Fundamentals and Network Security
Experienced in SCRUM Methodology and Project Management
Skilled in Network Administration and Active Directory
Competent with multiple surveillance systems (NUUO, Digital Watchdog, VideoFied, etc.)
Well-versed in Windows Server management (2000/2003/2008)
Strong customer service orientation
Hardware and software analysis expertise
Exceptional debugging and problem-solving skills
Proficient in Systems/Software Technology, Desktop Administration, Networking Security, and Server Fundamentals
ability to drive issues to closure
Systems/Software Technology, Desktop Operating Systems, Desktop Administration, Networking Security, Server Fundamentals, Software Applications and Open Source Systems. A+, Network+, Security+, Linux+, MCDST, MCSE/MCSA
Professional Experience Summary:
May 2018 – Aug 2023: Lead Alarm Technician at Protection Networks in TX, specializing in high-end security systems for DOD applications, including installation, troubleshooting, and maintenance. Conducted inspections and interacted with various officials to ensure compliance and customer satisfaction.
Mar 2017 - Feb 2018: Digital Radiology Manufacturing Technician at Sound in CA, responsible for building and configuring digital radiology systems, troubleshooting system faults, and assisting in R&D to improve product designs.
Oct 2013 - Mar 2016: Alarm Technician at Omni Fire & Security in TX, specialized in browser-based access systems programming and networking. Installed and maintained security systems, established diagnostic protocols, and ensured regulatory compliance.
Aug 2009 – Jun 2013: Applications Engineer at Linear LLC in CA, provided support for access control systems across multiple product lines, involving SQL and Borland databases.
Apr 2009 - Nov 2010: Lead Technician for Global Resources on the JPMorgan Chase Conversion Project, managed teams for network conversions and installations, and ensured customer satisfaction within the banking sector.
Dec 1991 – Mar 2001: Sergeant in the U.S. Army, specialized in HVAC systems for MASH units and water purification for training units.
Education
* 2015 Certificate of Completion S2 4.7 Field Technician/Programmer Course, Dallas, TX
* 2011 Certificate of Completion S2 4.0 Field Technician Course, S2, Pleasanton, CA
* 2010 Certificate of Completion eMerge 3.3 Installer Certification Course, Linear, Carlsbad, CA
* 2009 Computer Support Technician Certification; Kaplan College, Vista, CA
* 2002 Certificate of Completion CAT 5 Course, U. C. R., Riverside, CA
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