Beverage Manager Customer Service

Samantha Baxter

Santa Ana, CA *****

**************@*****.***

+1-949-***-****

Highly effective and customer-oriented Food and Beverage Manager with over 5 years of experiencein the food and hospitality environment. Adept communicator with exceptional organizational and planning skills. Forward thinking multi-tasker with a record of accomplishment of success in dynamic environments.

Work Experience

Lead Food and Beverage Manager

The Reeds at Shelter Haven-Stone Harbor, NJ

June 2019 to April 2022

· Responsible for Floor Management and schedules for 5 restaurants

• Oversight of payroll and ensuring proper reporting of payments

· Created and maintain training manuals and additional work for FOH staff in 5 restaurants

· Responsible for all hiring and training of staff members for 5 restaurants Event Manager

Icona Diamond Beach-Diamond Beach, NJ

December 2017 to June 2019

· Assisted with creating and implementing employee training manual

· Managed setup, breakdown, and execution of all events

· Directed and trained new employees on behavioral standards and operational procedures of hotel andrestaurant

· Determined and ordered rental items for events at hotel Food and Beverage Manager

Golden Inn Hotel-Avalon, NJ

September 2015 to December 2017

· Accountable for Monthly Beverage Inventory

· Created and issued banquet checks to event leaders and ensured distribution of gratuity payment toservers

· Responsible for setting up, breaking down, and overseeing business and social catered events at thehotel

· Ensured prompt and accurate response to customers questions and concerns Food and Beverage Supervisor

Golden Inn Hotel-Avalon, NJ

March 2015 to September 2015

· Supported Director of Food and Beverage by supervising the day-to-day operations to ensure 100%customer satisfaction

· Collaborated with the Sales and Catering department to ensure flawless execution of events• Ensured proper food handling and preparation is used by wait staff in both hotel’s restaurants• Implemented server opening, closing and side work duties

Server

Cabanas-Cape May, NJ

August 2014 to May 2015

· Ensured customers received their meals in a timely manner and with exceptional customer service

· Assisted manager with training new staff members on POS system, proper food handling proceduresand opening and closing protocols

· Answered customer inquires and promptly resolved any issues or problems

· Explained and suggested menu items to customers in order to increase restaurant sales Education

Associate in Hospitality Management

Atlantic Cape Community College - Mays Landing, NJ, US September 2013 to May 2015

Skills

• Training

• Inventory

• Time management

• 22 years restaurant experience

• POS

• Banquet Experience

• OpenTable

• Project coordination

• Events management

• Hotel experience

• Guest relations

• Hospitality

• Personal assistant experience

• Restaurant experience

• Marketing

• Google Suite

• POS

• B2B sales

• Serving

• Budgeting

• Senior leadership

• Google Docs

• Food handling

• Cooking

• Project management

• Program management

• Conflict management

• Product demos

• Customer service

• Property management

• Negotiation

• Bartending

• Live chat

• Analysis skills

• Payroll

• Training & development

• Product management

• Accounting

• Mentoring

• Human resources

• Mobile devices

• Cash register

• Typing

• Quality control

Certifications and Licenses

Food Handler Certification

Contact this candidate