Front Desk Customer Service

Professional Experience:

Residential Concierge

NFC Amenities -Arlington, VA

April 2022- Present

Greet residents and guests upon arrival and departure daily in person or over the phone.

Managed property amenities reservations, issuing guest parking passes & etc.

Arranged dry cleaning, Fed EX, Amazon, UPS deliveries, personal services, etc.

Tracked and logged both incoming and outgoing packages.

Monitored and secured access to the building by verifying and/or announcing all guests, contractors, & etc.

Accepted and signed for package/furniture deliveries.

Listened and worked with residents who present service opportunities that other staff employees cannot resolve.

Maintained a work environment of cleanliness and organization and pleasant appearance of the reception area.

Take shift notes/report and work with varies of system such as building link, Amazon hub, package concierge and Yardi systems. MS outlook

Performs clerical duties and other duties as assigned.

Loss Prevention Officer

Ross Dress for Less - Oxon Hill, MD

July 2013 to November 2021

•Performs surveillance of guests and employees as it relates to theft.

•Greet all customers and staff with a warm greeting.

•Demonstrated command present.

•Initiates suspect detention and investigation of retail theft offenses.

•Gather information and document evidence as it relates to theft.

•Communicate and report all physical incidents Management.

Front Desk Receptionist

Ingleside at Rock Creek- Engage Living Health Care - Washington, DC

October 2010 to August 2020

•Answered, screened, and directed all inbound phone calls.

•Performed general secretarial duties, including -scheduling, appointment set up, faxing, and emailing.

•Took verbal and written messages and transmitted them to the exact person/destination.

•Received and sorted mail electronic deliveries.

•Maintained meeting diary- manually or electronically as required.

•Accepted letters and packages delivered to the front desk and distributed to appropriate staff.

•Handled general requests for information and data.

•Handled delicate situations, such as - customer requests, special needs and complaints.

•Performed basic customer service functions.

•Maintained a neat, tidy and pleasant appearance of the reception area.

Clinical Account Representative /Scheduler/ Patient Coordinator

Howard University Hospital - Washington, DC

November 2018 to August 2019

•Greet patients and provide excellent customer service over the phone or in person

•Unitizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/residents, office personnel and various hospital personnel, while maintaining patient confidentiality.

•Maintains quality insurance and confidentiality while communicating with patients for appointments such as diagnostics, medical records and authorizations.

•Work directly with front desk staff and medical assistant to ensure proper documentation are received, such as referrals, disability paperwork, FMLA paperwork and orders.

•Answers telephone calls, take messages and provides appropriate information to callers

•Register and verify patient information in All Scripts electronic PM system

•Update and verify patient's demographics

•Insurance verification, Ensure patients insurance in our network.

•Scheduling appointments, tasks messages, tasks prescription refills request

•Scheduling and Coordination patient appointments and surgical procedures.

•Confirm and verify patient's appointments. Also, reminder calls and reschedule appointments.

•Performs clerical duties and other duties as assigned’

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Medical Front Desk Receptionists/Ambassador Fort Belvoir Military Medical Center - Fairfax, VA January 2017 to October 2018

•Provide quality office support to the multidisciplinary team of healthcare/medical professionals.

•Checked patients into the appropriate area in the hospital and verified patient appointments.

•Directed patients to the appropriate clinic.

•Schedule patient appointments and call patients to remind them of appointments and health events. Also handled any questions or concerns.

•Confirmed patient information, verified patient insurance in the DOD system If needed

•Posted changes and adjustments.

•Provided customer service surveys to patients and scanned responses into the DOH Service database.

•Strictly followed all federal and state guidelines for release of patient information.

•Directed patient flow during practice hours, minimizing patient wait time.

•Prepared any paperwork for the following day.

•Answered and expedited all incoming calls to the appropriate personnel.

•Productively maintained detailed confidential patient data/ charts and supporting documentation.

•Performed administrative duties such as faxing, scanning, pulling, and filing away patient charts.

Education:

Penn Foster High School - Washington, DC 20008

Lakeisha Payton

Skillset: Administrative Assistant

Talent Start Availability: ASAP

Candidate Overview:

•Has over 10 years’ experience in a healthcare front desk position

•Is very eager to help her patients everyday

•Great in a fast-paced environment

Contact this candidate