Customer Service Human Resource
Resume:
Lamarcus Grier
Columbia, SC *****
*******@*******.********.***
● Excellent communication skills both written and verbal with diverse populations
● Experienced in customer service and human relations
● Accomplished in research, analyzing, and presenting data with various psychology and business topics
● Understanding of general human resource procedures
● Resolution management skills: ability to effectively resolve issues with clients in a timely manner.
● Experienced in creating and implementing organizational programs for the changing workforce
● Practiced in using proper documentation in clinical and office settings
● Proficient in Microsoft Office Suite
Work Experience
Business Owner
Marcospole LLC- Columbia, SC
August 2024- present
• Provide wellness opportunities.
• Work with diverse group of suppliers to deliver excellent wellness products.
• Promote proper wellness activities and and events.
Freelance Model
Multi Media Channels LLC - Columbia, SC
March 2020 to May 2023
• Created fun entertaining environment for clients.
• Use active listening skills to promote and support a broad range of topics to engage clients.
• Use physical skills like movement, coordination, dexterity and grace to interact and maintain constant viewership.
• Express knowledge of different social demographics to keep clients and potential clients engaged and interested in company success.
• Maintain ability to organize time and workload while operating in stressful situations.
• Promote company products and assist in increase sales and viewership. Sourcer/Recruiter
DecisionPathHR - Charlotte, NC
October 2018 to January 2020
• Interact with potential candidates and develop talent pipeline.
• Conduct initial candidate screenings and responsible for setting up interviews.
• Manage candidate database, record hiring conversion rates, and coordinate with hiring managers to determine a positions requirements.
• Compose and send recruitment correspondence including emails and interact with potential candidates on professional networks and social media.
• Build and maintain a network of engaged talent across functions. Benefit Advocate
UnitedHealthcare - Kingston, NY
January 2017 to May 2018
● Provided excellent customer service by responding to customer interactions via telephone, email, or internet, in a professional, courteous, accurate manner while recording brief overview of communications.
● Resolved customer inquiries and concerns about benefits, eligibility, claims, financial spending accounts and correspondence using first call resolution practices.
● Assisted members with negotiating fees with healthcare providers.
● Encouraged self-efficiency by assisting members in navigating company websites, cell phone applications, and tools.
● Researched complex issues across multiple databases and worked with support resources to resolve customer issues in addition to collaborating with other departments to resolve escalated issues.
● Interfaced with insurance carriers, physicians, hospitals, and other healthcare providers. Customer Care Agent
Core Staff / Shutterfly - Fort Mill, SC
August 2015 to December 2016
● Responded and resolved in/outbound customer service inquiries and issues via telephone, live chat and email.
● Follow-up with customers regarding outstanding order issues, including customer submitted photos, personalized text and order detail information.
● Increased process improvements within the Customer Service area.
● Identified and recommend merchandising, site usability and policy improvements, based on customer feedback.
● Placed, tracked and closed orders through the Tiny Prints order fulfillment system.
● Used various sales and marketing techniques to ensure customer retention while providing outstanding customer service.
Guest Services
Ramada Rock Hill - Rock Hill, SC
August 2014 to August 2015
● Ensured all documents accuracy.
● Analyzed and recorded financial information.
● Checked cash and cash counterparts related to property.
● Organized, secured, and maintained all confidential files and records.
● Prepared, reconciled, maintained and distributed financial and auditing reports.
● Ensured all the front desk operations were carried out in the most efficient and courteous manner.
● Assisted customers in all inquiries in connection with local restaurants and attractions.
● Used different sales and marketing techniques to secure reservations and drive sales.
● Exemplified a strong desire to work in and adapt quickly to a fast-paced, rapidly growing environment. Independent Contractor, Sales
Easy Rest Adjustable Sleep Systems - Baltimore, MD March 2013 to December 2013
● Educated clients about the health benefits of adjustable bed systems to help aide them in making an appropriate decision on whether or not to invest.
● Presented sufficient information about the Easy Rest’s sleep system so that clients could have a full understanding of the units.
● Built valuable relationships with clients to demonstrate a deep understanding and respect for their needs, which helped secure customer loyalty.
● Maintained competitive sales rates by using established sales techniques to exceed performance goals on weekly and monthly bases to help the team accomplish quarterly sales goals. Internship
A Place for Hope, Blackmon Road Community - Rock Hill, SC September 2011 to January 2012
● Created and implemented an Adult Empowerment Program that motivated disadvantaged citizens to improve their lifestyles.
● Created and guided intervention plans for individual members of the empowerment program to ensure the most effective steps toward individual growth were being made.
● Acted as a moderator between the residents of the community and the executive director of the center to ensure clear and effective communication between the two groups. Rehabilitation Specialist
Support Incorporated - Gastonia, NC
January 2005 to December 2007
● Completed NCI and crisis prevention certification for the state of North Carolina.
● Observed client behaviors in social and nonsocial public and classroom setting, intervening and redirecting negative behaviors when necessary.
● Actively participated in intervention meetings with school officials, psychologists, parents, et cetera to develop effective behavior modification plans for individual clients.
● Recorded all observed behaviors and recommendations needed to ensure that the intervention plans were most effective.
Front Desk Associate/ Night Auditor
Ramada Limited - Rock Hill, SC
January 2001 to December 2004
● Audited and reconciled all revenue postings.
● Ensured documents accuracy and analyzed and recorded financial information. Education
Bachelor of Arts in Psychology
Winthrop University - Rock Hill, SC
January 2013 to December 2013
Study
Edge Hill University - Ormskirk
January 2012 to December 2012
Associates Degree in Business Management; University Studies Certification University York Technical College - Rock Hill, SC
January 2010 to December 2010
Skills
• Negotiation
• Volunteer Soup Kitchen Server
• Organizational skills
• Guest services
• Research
• Microsoft Office
• Order fulfillment
• Live chat
• Merchandising
• Big Brother Mentor
• Communication skills
• Sales
• Front desk
• Customer service
• Auditing
• Customer retention
• Human resources
• Databases
• Usability
• Marketing
Contact this candidate