Customer Service Administrative Assistant
Resume:
L
Felicia Lee
*********@*****.***
Raleigh, NC 28478
SUMMARY
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
SKILLS
Public speaking
Word
Excel
Teaching
CPR
First Aid
AED Trainer
Appointment Scheduling
Quality Assurance
Clerical Support
Data Entry
Scheduling
Minute Taking
Report Writing
Meeting planning
Filing
Spreadsheet Management
Information Security
EXPERIENCE
Administrative Assistant
Cary, NC
Atria Cary Senior Living / Oct 2023 to Current
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies. Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Processed invoices for payment using accounting software applications. Entered data into spreadsheets using Microsoft Excel or other similar programs. Conducted research online utilizing search engines such as Google or Yahoo!. Updated contact lists regularly when changes occur in employee status or contact information.
Managed database systems containing customer contact information. Answered questions from customers regarding products and services offered by the company.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Directed customer inquiries to appropriate department personnel. Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
CPR-FA-AED/ Instructor- Sales
Raleigh, NC
SCA -Safety/ Oct 2020 to Current
Self employed- Instruction on CPR and First Aid Training, also sale AED Monitors to businesses that require, we do all maintenance, teach and train in blood borne pathogens OHSA training under state guidelines, proficient in all skill training Mobile Human Resource
Wilm, NC
Time2 Shine/ Jan 2018 to Current
HR, accounting, Payroll, rollout contracts to dealerships Order supplies, promote business, contract with vendors, employee scheduling, interview applicants
Work from home
Customer Service Representative
Raleigh, NC
Cardinal North Hills / Jul 2022 to Jan 2024
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Developed strong relationships with customers by providing personalized assistance and support.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service. Developed strong customer relationships to encourage repeat business. EMT-Intermed
Wilmington, NC
New Hanover Reg EMS/ Mar 1991 to Oct 2011
Providing care to patients in a prehospital setting, correcting life threatening emergencies, IV Starts, blood draws, EKG Monitoring, intubations, oxygen therapy, supportive assistance, supportive care, narrative writing Reason for leaving- Medical
911 Telecommunicator
Pender County
Transferred full time to Pender County 911 Center- 911 Telecommunicator- was part time until taken off the EMS Unit
Job duties include- Answering emerg and non-emerg call, warrant checks, working cad system, running background checks, registering sex offenders, proficient in word excel, EMD Cert, providing and assisting citizens of the community ethically and morally EDUCATION AND TRAINING
Bachelor of Arts: Criminal Science
University Phoenix Expected in Dec 2025
Phoenix, AZ
Associates-Crim Just
University of Phoenix May 2011
Phoenix, AZ
Presidents List, Obtained a degree in Criminal Justice- Major- Public HS Diploma
Pender High School Jun 1986
Burgaw, NC
General studies, Health Occupations obtained CNA
LANGUAGES
English
Some Spanish
AWARDS
Deans list
President List
PROJECTS
Second Chance Angels, Detail President - CEO - Of Above non-profit- which was founded in 2017, SCAngels.org
Contact this candidate