Foh Manager Customer Experience

Contact for Interview: 310-***-****

Alexandra Pomponio, Franchisee *********@********************.***

Brendan Gillespie

*** **** **** ******, #***, Urbana, IL 61802

Mobile: 317-***-**** / Email: ************@*****.***

PROFESSIONAL EXPERIENCE:

03/2022 – 11/2023 Homegrown Urbana, IL

FOH Manager & Events Manager

Annual Sales Volume: $750,000+

Hired as FOH Manager, overseeing a team f 18+ in this farm-to-table concept.

Designed and implemented procedures and checklists for opening/closing, shift change, duty work, and daily operations for supervisors, servers, bartenders, hosts, and concessions staff.

Utilized past experience as corporate trainer to establish a structured training program for bar, FOH, & concessions staff to enhance customer experience, increase sales, and improve efficiency.

Developed and implemented training materials and procedures for onsite events that could accommodate up to 200 people. Reviewed all BEO’s for accuracy and served as onsite Event Manager.

Responsibilities include scheduling, inventory & ordering, cash handling and EOD reporting, as well as overseeing HR responsibilities including employee recognition

(Reason for leaving: Restaurant closed)

01/2017 – 03/2022 BJ’s Brewhouse Noblesville, IN

Trainer & Brew Genius (NRO)

Annual Sales Volume: $3.5 - $5M

Hired as server, promoted to bartender, host, Brew Genius (Level 3), and Trainer.

As Brew Genius, passed extensive training on brewing process, beer/food pairings, and overall expertise in craft beer. BJ’s only served craft beers made within the company; provided guidance and advice to customers, as well as ongoing training with FOH team.

Completed Service Mastery Training to become Dining Instructor. Provided training and mentorship to all new team members and ensured compliance with corporate service standards.

(Reason for Leaving: Relocated to IL)

06/2012 – 06/2017 Applebee’s Noblesville, IN

Store Trainer

Annual Sales Volume: $2.5+M

Hired as server, promoted to bartender, weekend host, and Store Trainer. Also assisted in BOH with expo and line cook as needed.

Increased personal appetizer and dessert sales by 25% through using cross-selling methods, extensive knowledge of food and specialty cocktails, and upselling.

Trained all new hires in Applebee’s standards including team delivery system, side work, POS, and opening/closing duties.

(Reason for Leaving: To join BJ’s team and broaden knowledge in craft beers)

10/2000 – 06/2012 TGI Friday’s Indianapolis, IN

New Restaurant Opener

Annual Sales Volume: $4+M

Hired as server, promoted to bartender, line cook, Trainer, and New Store Opener for corporate.

TGIF hosted Regional Bartender & Cook competitions - only person to place in Top 3 for both competitions.

Served on NRO Store Opening Team for 5 new restaurants in IL, CA, MA, MI, and IN. Led structured training classes and hands-on learning consistent with corporate standards. Worked with NRO team on soft openings and troubleshooting any issues prior to opening day.

EDUCATION:

Archbishop Kennedy HS Diploma Conshohocken, PA

*ServSafe Manager certified* *Illinois BASSET Alcohol Certification*

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