Customer Service High School

LAURA LAHMANN

Chicago, IL 606**-***-*** **** ************@*****.*** WWW: Bold Profile

Dynamic and results-oriented professional with extensive experience at The Bongo Room and Fireside Restaurant & Lounge. Excelled in upselling, enhancing customer satisfaction, and managing high-volume service with a friendly, positive attitude. Demonstrated expertise in dietary restrictions and craft beverages, alongside a proven ability to train staff and cater large events.

• Customer Service • Friendly, Positive Attitude

• Teamwork and Collaboration • Problem-Solving

• Dependable and Responsible • Multitasking

Server and Fill in Floor Manager, 07/2018 - 03/2024 The Bongo Room – 1470 N Milwaukee Chicago, IL 60622

• Increased sales with upselling techniques and thorough knowledge of menu items and specials.

• Enhanced customer satisfaction by promptly attending to needs and providing personalized service.

• Maximized table turnover rate by efficiently managing reservations and seating arrangements. Cocktail Waitress, Bartender, Trainer, Fill in Floor Manager, 10/2006 - 05/2018 Fireside Restaurant – 5739 N Ravenswood Chicago, Il 60660

• Assisted in training new staff on company policies and procedures.

• Catered parties of up to 150 guests including both on and offsite events.

• Memorized both an extensive food and drink menu including all ingredients. High School Diploma: 1998

Richmond High School - Richmond, IN

Sara Johnson: Former manager at Bongo Room 1-815-***-**** Rich Wohn: Former owner of Fireside 1-773-***-**** PROFESSIONAL SUMMARY

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