Customer Service Representative

TABITHA L STOKES

**** ******** ***** *** * Columbus, Ohio 43229

Email: ************@*****.*** Phone: 614-***-**** OBJECTIVE

Experienced Customer Service Representative looking to help provide excellent customer service. Over 20 years of experience servicing companies, demonstrating excellent people, computer, and office support skills.

EXPERIENCE

Customer Service Agent July 2024 to Present

PrimeFlight - Columbus, Ohio

My key duties consist of being responsible for assisting passengers at the airports by providing customer service, handle bookings, and ensure that passengers and their luggage are safely transported to their destinations.

Social Service Aide August 2024 to Present

Franklin County Children Services - Columbus, Ohio My key duties consist of providing critical support to social workers in delivering services to individuals, families, and communities.

Customer Service Representative April 2023 to February 2024 State of Ohio Bureau of Worker’s Compensation - Columbus, Ohio My key duties consist of having stellar verbal communication skills; comfort with customer databases and CRMs; having the ability to work independently; great listening skills; and the ability to demonstrate impeccable problem-solving skills.

Expedited Claims Specialist April 2021 to June 2023 United Healthcare - Columbus, Ohio

My key duties consisted of assisting Medicare and Medicaid members with exemplary customer service while providing benefit information and filing claims for member’s disputing medical bills or other undesirable experiences with the benefits or insurance plan. Passenger / Ticket Agent November 2019 to May 2022 Airport Terminal Services - Columbus, Ohio

My key duties consisted of assisting passengers with the checking in process to obtain flight passes utilizing excellent customer service skills to ensure a great experience. Homemaker February 2016 to November 2019

Home - Columbus, Ohio

I spent time at home concentrating on my health and later began to re-enter my endeavors to promote my career goals.

Fraud Claims Specialist May 2015 to February 2016

J P Morgan Chase - Columbus, Ohio

My key duties consisted of assisting customers with filing claim disputes regarding suspicious banking transactions, while providing excellent customer care and service to give the customers an exceptional experience with their financial institution.

Clerk / Cashier April 2013 to May 2015

CVS Pharmacy - Columbus, Ohio

My duties included providing impeccable customer service to front store pharmacy customers by contributing my services to photo lab processing; MoneyGram processing; Money Order processing; Inventory; and Front-facing / Restocking inventory to satisfy customer demand. 2

EDUCATION

DIPLOMA Medical Office Assisting

American School of Technology - Columbus, Ohio

ASSOCIATES Legal Office Assisting

Yorktowne Business Institute - York, Pennsylvania

DIPLOMA General Studies

Havre de Grace High School - Havre de Grace, Maryland Skills

• Legal Office Experience: Transcription •. Typing • Faxing • Business Writing • Business Communication • Legal Writing • Legal Research • Proofreading • Note taking • Data Entry • Filing • PowerPoint • Excel • Outlook

• Microsoft Word •Proofreading • Customer Service • Legal Correspondence & Drafting • Mult-line phone experience • Law (Real Estate • Family • Criminal • Probate • Bankruptcy) (10+ years)

• Personal Assistant Experience (4 years)

• Adobe Acrobat (5 years)

• Administrative Experience (10+ years)

• Customer service (10+ years)

• Windows (10+ years)

• Employer Representative (1 year)

• Workers' Compensation (1 year)

• Databases (10+ years)

3

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