Information technologist, IT specialist, instructor,teacher

SUMMARY

Experienced Consultant, Educator, and IT Analyst / HIT Administrator with expertise in Process Optimization, Systems Development Life Cycle (SDLC), Project Management, and IT Support. Proven ability in Requirements Gathering, Documentation, Database Management, and Knowledge Transfer. Skilled in Microsoft 365, SharePoint, SQL, Network Administration, Cybersecurity, and Educational Pedagogy. Adept at leading cross-functional teams, data analysis, and providing solutions in both technical and educational environments.

EXPERIENCE

Substitute Teacher

Kelly Education Services - Baltimore County, Maryland

Dates: [Include start and end dates]

●Delivered pre-planned lessons across K-12 in core subjects including English Language Arts, Math, and Social Studies.

●Developed and implemented Individualized Education Programs (IEP) and 504 Plans for students with special needs.

●Proficient in classroom management, grading systems, and educational technologies like Google Classroom and SMART Boards.

Administrative Assistant, Archivist Support

Center for International Theatre Development - Baltimore, Maryland

01/2024 – 10/2024

●Managed website content via Wix and WordPress, handling SEO optimization and design updates.

●Provided fundraising support through MailChimp and reconciled budgets using Quicken.

●Documented processes for donor acknowledgments, and completed archival work for JHU Sheridan Libraries.

Consultant Facilitator, Coach

Taylor Business Associates, Baltimore County, Maryland

04/2015 – Present

●Provided IT consulting, including SEO strategy, database administration, and event management.

●Delivered training on decision-making, time management, and analytical thinking for corporate teams.

●Specialized in systems integration, software installation, and database management with expertise in Microsoft, Novell, MAC, Unix, and Windows environments.

●Delivered remote IT support, network security, and virus protection setup, along with project managementsupport for businesses.

Administrative Assistant

Mayor's Office of Family and Children Services (MOFCS) - Baltimore, Maryland

06/2022 – 11/2022

●Updated social services programs documentation post-COVID-19 and facilitated the transition to a digital document management system.

●Enhanced data capture processes via remote tools like Fax, Email, and scanning technologies.

●Supported caseworkers and clients by verifying procedural integrity and improving the application process for social programs.

Data Analyst / Consultant

Apex Physics Partners - Towson, Maryland

06/2022 – 11/2022

●Collaborated with physicists, engineers, and business stakeholders to optimize data collection for Field Serviceenvironments using MS Field Services.

●Conducted data cleaning, preprocessing, and transformation to support analytical reporting.

●Administered system performance, troubleshooting issues in MS Office 365, Teams, and SharePoint.

Systems Analyst II

University of Maryland Medical Systems - Baltimore, Maryland

08/2007 – 04/2015

●Provided IT support for Electronic Health Records (EHR) systems and clinical applications.

●Led network infrastructure troubleshooting, hardware management, and system updates across the healthcare environment.

●Delivered SDLC support for healthcare applications like Cerner, Meditech, ePic, and Bridge Labs, including system upgrades, user training, and issue resolution.

Cerner Security Systems Administrator

University of Maryland Medical Systems - Baltimore, Maryland

12/2012 – 08/2013

●Managed user accounts and access control for the Cerner Millennium system, ensuring data security and compliance with audit standards.

●Provided access management and policy updates, while supporting system validation and testing during software updates.

Network Technician

University of Maryland Medical Systems - Baltimore, Maryland

04/2006 – 08/2007

●Installed and troubleshot network systems, hardware, and operating systems for clinical and business applications.

●Provided second-tier support for Windows desktops, mobile devices, and LAN/WAN networks.

Sr. Helpdesk Administrator

University of Maryland Medical Systems - Baltimore, Maryland

10/2001 – 04/2006

●Offered remote and on-site support for hospital applications, including Novell, Epic, GroupWise, STAR, and Omnicell.

●Led service desk operations, improving SLA performance and documenting procedures to enhance efficiency.

EDUCATION AND TRAINING

●University of Maryland Global College, Adelphi, MD

Graduate Program (Golden ID), Expected Graduation: December 2027

●Certificate of Completion: Health IT Implementation Manager, CCBC Essex Community College

●Certificate of Completion: Project Management, CCBC Randallstown

●Facilitator/Trainer: U.S. Army, Family Readiness Program, Ft. Meade, Maryland

●B.A. Information Systems: College of Notre Dame of Maryland, Baltimore, MD

●A.A. Computer Programming Technology: Community Colleges of Baltimore County

WEBSITES, PORTFOLIOS, PROFILES

●https://Taylorbusinessassoc.com

●www.linkedin.com/in/mg-t-795b292a

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