Administrative Assistant, Customer Service, Sales, Beauty

Neeta Ramcharran

647-***-**** *********@****.*** LinkedIn Profile

Mississauga, Ontario, L5R 3R6

I am a dedicated & hardworking administrative professional with 3+ years of experience in office operations, administrative support, & customer service. Skilled in developing & maintaining efficient office operations to streamline administrative processes; I am also highly organized and self- motivated with excellent communication, multi-tasking, & interpersonal skills. I have a proven ability to prioritize tasks & meet deadlines, & build internal/external rapport to maintain positive interactions in fast-paced environments. I’m always ready for new experiences that can help me develop new skills & improve my current skillset. My goal is to secure a position within a well- established organization as an administrative professional, & expand my knowledge base further. CORE SKILLS

Adaptability/Flexibility Business Administration Communication Confidentiality Conflict Resolution Critical Thinking Customer/Client Relationship Management Detail Oriented English Communication (native language) Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) Multitasking Organization Problem Solving Retail Sales Team Collaboration & Independent Work Time Management

PROFESSIONAL EXPERIENCE

Administrative Assistant Jan 2024 – June 2024

S+C Partners, Mississauga

• Preparing & editing correspondence, tax letters, presentations & proposals using MS Office Suite & Adobe

• Assembling personal & corporate tax returns using industry specific software systems

(CaseWare, iFirm, TaxPrep, SignNow, & Cerberus)

• Finalizing financial statements; drafting & finalizing monthly client invoices

• Scanning, copying & saving documents to required shared drives

• Filing & retrieving documents & reference materials, including scanning documents sent to the CRA as proof of mailing

• Updating client business & personal information (e.g. address changes) through CRA Rep-a- Client & internal systems

• Liaise with clients & external partners

• Conducting research; analyzing data to prepare letters & reports

• Interacting with clients and visitors to provide insight into queries

• Maintaining soft & hard copies of letters, correspondence, requests, notices, etc; ensuring strict client confidentiality of all files

• Providing back-up support to front reception, exhibiting professional phone etiquette & responsibility with transferring calls to the appropriate party, greeting office visitors in a friendly, welcoming manner

• Preparing & managing incoming/outgoing mail & courier, booking & preparing boardrooms for presentations & meetings

• Maintaining office systems & assisting with managing facility operations & procedures

• Other administrative tasks as required, including daily reports & analysis Administrative Assistant May 2022 – June 2023

Citibank, Mississauga

• Organized regular equipment maintenance & assisting management team in onboarding & welcoming new clients & hires; also holding responsibility of all communication with existing clients

• Impact client experience through execution of client account administration, including account opening, account maintenance & efficient resolution of client requests

• Maintain existing client accounts and identify opportunities to contact clients; responsible for managing timelines & key dates for accounts to help ensure clients feel supported by the team

• Perform administrative duties including invoice processing, supplies & mail distribution, evaluating inventory of office equipment, printing/copying, & preparing outgoing mail for courier

• Respond to client inquiries in an understanding & time-efficient manner (account transactions, requests, account documentation, account reporting, etc.)

• Leverage passion for planning to coordinate & prepare meetings for advisors & management with their clients/prospects by preparing & reviewing materials & correspondence, spreadsheets, presentations & reports in accordance with corporate standards for meetings; both virtual & on-site

• Assist with creation/modification of presentations, spreadsheets, & other various documents & ad-hoc reports/special projects as needed

• Effectively manage incoming communications from clients, advisors & other internal & external partners

• Well-versed in internal controls & industry regulatory requirements, ensuring client files & other necessary documentation is accurate, up-to-date & compliant

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding with respect to confidentiality & applying sound ethical judgment

• Using social media skills to update the team’s communication channels, including websites, LinkedIn, brochures, & newsletters

EDUCATION

Associate’s Degree in Executive Office Administration April 2020

Sheridan College, Mississauga

PROFESSIONAL DEVELOPMENT/CERTIFICATIONS

• RedCape Administrative Professional Online Training May 2023

Skills development course - taken while employed at Citibank

• Standard First Aid & CPR

June 2017

St. John Ambulance, Mississauga

• OSSC Certificate of Endorsement in Business Studies January 2016

Applewood Heights Secondary School, Mississauga

• Certificate of Participation in Communication & Media Studies December 2015

Humber College, Rexdale

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