Information Technology Help Desk

RUDOLPH PORTER JR.

*** ******* ******

Teaneck, N.J. 07666

201-***-**** *********@*****.***

OBJECTIVE

Seeking a challenging position where my Sales and Information Technology experience will be

demonstrated. My goal is to become a valued asset in a leadership role that utilizes my years of

experience, while allowing me the opportunity to gain professional experience. To become part of a team dedicated to hard work, problem solving, resulting in a positive outcome in a timely manner.

TECHNICAL SKILLS

Information Technology – MS Office, Microsoft Outlook, WORD, EXCEL, Office 365, PC Anywhere

Automotive Sales – Dealer Rater, Auto Raptor, Elead, CRM, VinSolutions Connect, Dealers Link

PROFESSIONAL EXPERIENCE

TEANECK RECREATION DEPARTMENT, Teaneck, N.J. June 2022 - Present

Supervisor Sportsplex

. Ensures the safe, smooth operation of the Teaneck Recreation Department, basketball gym, outdoor soccer/football arena and outdoor swimming pool.

. Responsibly for opening/closing outdoor soccer/football arena, and outdoor in ground pool.

. Interact with coaches, students, and referees to ensure a safe environment, contact law enforcement.

. Ensure all township members have ID proof to permit access to the pool and surrounding areas.

. Maintain and track all records using office equipment, including computer, phone, and copies/scanner.

. Train new personnel in all duties required to perform use with AED defibrillation and CPR recure.

. Certificate of completion for Distracted Driving Safety Short-GB for 2024.

ALL AMERICAN FORD, Hackensack, N.J. September 2012 – November 2020

Sales Analyst

. Maximize sales by regularly connecting with well-established clients and building new relationships with prospective customers, promoting new products, and keeping informed of sales events.

. Develop sales strategies and set challenging personal sales goals to ensure peak performance.

. Continue to take classes and study to stay ahead of new car products and technology.

. Demonstrate excellent sales skills to build a client relationship to successfully sell vehicles.

. Sold and operated FORD Transit Cargo Vans 150/250/350 and delivered to customers’ location.

. Effectively close sales with customers by overcoming objections such as negotiating prices, financial.

issues and documents need to close deal.

. Consistently monitor inventory levels of in-stock products and maintain knowledge of current sales.

and promotions.

. Established relationships with new customers through emails, calls, and products for upcoming sales.

. Utilized CRM software to manage and track customer interactions, aiming to convert leads to sales.

BERNARD LIMOUSINE SERVICE, Bergenfield, N.J. May 2009 – May 2013

Limousine Driver

. Drive clients to their destination or event in a luxury vehicle and pick clients up at the scheduled time.

. Safely and responsibly operate a limousine, ensuring the comfort and satisfaction of clients throughout the journey.

. Provide exceptional customer service by greeting clients, assisting with luggage, addressing any questions or concerns in a professional manner.

. Plan and follow the most efficient and effective route to reach destinations taking into consideration traffic and weather conditions.

. Report any mechanical issues or damage to the appropriate authorities and follow up with

necessary repairs.

Working knowledge of the airports and destinations in the tri-state area.

AMERICAN INTERNATIONAL GROUP, Livingston, N.J. October 1996 - August 2011

Help Desk/Server Technician

. Responded to and prioritized inbound Help Desk request via phone calls and ticket system and resolved or escalated accordingly.

. Provided phone and ticketing system support to users as an extension of Help Desk duties as needed.

. Worked Help Desk in support of Field Technicians to resolve Hardware and Software problems on Servers.

. Provided second level support for over 2000 Servers located in the United States and overseas.

. Resolved incoming Remedy incident tickets, such as password changes, user creation and software installation.

. Utilized Legato Networker as a centralized backup and recovery solution to restore and resolve backup issues.

. Installed and configured new components for Servers, such as hard drives, memory, video cards and all essential peripherals.

. Collaborated with vendors including Microsoft, HP, Compaq, and Dell to escalate significant issues.

. Utilized Backup Exec Version 8.0 and Networker 6.0 (Legato) for backing up and restoring Servers.

. Installed service packs, upgrades and patches to Servers and workstations.

. Monitored Windows NT Servers built on Dell, HP, and Compaq platform running UNIX software.

EDUCATION

Essex County College, Newark, N.J. Healthcare Information Technology Program 2012 – 2014

Johnson C. Smith University, Charlotte, N.C. BS Marketing and Business Administration 1969 -- 1974

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